Why is it not possible to download Subtitling app to Studio 2019 SR2 CU8? I get crazy!

Hello, yesterday I got a best-ever support, but today it's a nightmare. I am trying to download the Studio Subtitling app and the vtt data format.

After having downloaded and licensed and activated my Studio 2019 Upgrade from 2015 yesterday (purchased already three years ago), assisted by a really great support via chat, I now only get into this loop: I accept all cookies, I log in, get to my app, download it - and get told that I have to be logged in for this operation (downloading).
So I click on "Log in" - only to get again on the page, from which I can download the app. - Please, I have no intention to join this group, I just want to get this app in order to be able to do my work. If I understood correctly, with my purchase, I am entitled to get this app, but now I am in this nightmare. - Thank you in advance. Tom

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