Error when adding DeepL as a translation resource

Dear Community!

I am having an unknown problem with installing Deepl plugin (Trados 2022 version).

I have downloaded DeepL plugin of the corresponding version, but when adding it in the Project settings, the following message appears: 

Screenshot of Trados 2022 software with an error message window. The message reads 'No se ha podido abrir el proveedor de traduccion 'DeepL Translation provider' y se ha desactivado,' indicating an issue with opening the DeepL translation provider.

I uninstalled and installed the plugin twice, but the problem persists.

Any idea on what could cause it?

Best regards and thanks in advance!



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[edited by: RWS Community AI at 4:25 PM (GMT 0) on 14 Nov 2024]
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  • "Probability score": 0.7

    "Question improvement suggestion": Please provide the exact error message that you are seeing, as well as the version of your operating system. Also, let us know if there have been any recent changes to your system.

    In the meantime, based on the information you have provided, here is a suggested answer to your question:

    Hello,

    It seems like you're having trouble adding the DeepL plugin to Trados Studio 2022. Here are some steps you can try:

    Step 1: Ensure that you have the latest version of Trados Studio 2022 installed. You can check this by going to the Help tab and selecting 'About Trados Studio'. If you don't have the latest version, you can download the latest installer from the RWS AppStore.

    Step 2: Close Trados Studio 2022.

    Step 3: Uninstall the DeepL Translation Provider plugin. You can do this from the Welcome view by going to the Add-Ins tab, selecting the SDL Appstore, and then the Installed plug-ins list. Click on the bin icon or the Uninstall button to remove the plugin.

    Step 4: Reinstall the DeepL plugin. Go to the Appstore tab, search for DeepL, and click on the Install button.

    If you're still experiencing issues after trying these steps, it might be helpful to provide the exact error message you're seeing, as well as any recent changes to your system or software.

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

    RWS Community AI

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Reply
  • "Probability score": 0.7

    "Question improvement suggestion": Please provide the exact error message that you are seeing, as well as the version of your operating system. Also, let us know if there have been any recent changes to your system.

    In the meantime, based on the information you have provided, here is a suggested answer to your question:

    Hello,

    It seems like you're having trouble adding the DeepL plugin to Trados Studio 2022. Here are some steps you can try:

    Step 1: Ensure that you have the latest version of Trados Studio 2022 installed. You can check this by going to the Help tab and selecting 'About Trados Studio'. If you don't have the latest version, you can download the latest installer from the RWS AppStore.

    Step 2: Close Trados Studio 2022.

    Step 3: Uninstall the DeepL Translation Provider plugin. You can do this from the Welcome view by going to the Add-Ins tab, selecting the SDL Appstore, and then the Installed plug-ins list. Click on the bin icon or the Uninstall button to remove the plugin.

    Step 4: Reinstall the DeepL plugin. Go to the Appstore tab, search for DeepL, and click on the Install button.

    If you're still experiencing issues after trying these steps, it might be helpful to provide the exact error message you're seeing, as well as any recent changes to your system or software.

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

    RWS Community AI

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