Deepl MT different in SDL to the online app


Good afternoon

I use SDL Trados Studio 2017 and recently switched from the SDL MT to Deepl.
I successfully linked SDL with deepl in my project settings. However, I get different results in the program than when I use the online tool. The results are not as good in the program. Here is a simple French to English example:-

Source: - 
En vous remerciant par avance pour votre implication dans cette démarche,
Bien cordialement,

Translation in SDL using deepl:-
By thanking you in advance for your involvement in this process, Sincerely,

Translation using Deepl online app:-
Thank you in advance for your involvement in this process,
Sincerely,

Some of the results I get are in the source language.

Below is a screenshot of my project settings and the result in Trados

Screenshot of SDL Trados Studio 2017 project settings showing Deepl API key entered and selected for use in translation.

Screenshot of SDL Trados Studio 2017 translation results comparing source text in French with two different English translations, one from SDL using Deepl and one from Deepl online app.

I contacted deepl about this and they replied:- 

"We have tested this matter on our end, and we receive the same translation results as in our web interface. The DeepL plugin in SDL Trados Studio communicates with the DeepL API, which gives the same results as the web-based translator. ..... Have you checked whether any other MT engines are active in SDL Trados Studio for you? It could be that another MT engine has translated the segment for you by accident. As we cannot reproduce the issue on our side both in SDL Trados Studio and directly in our API, we suspect there is a problem in your configuration of SDL Trados Studio.

Should the issue persist, we can recommend you contact SDL directly or post the matter on the SDL Community....... SDL develops the DeepL plugin, and has more in-depth knowledge of any configuration that may cause problems inside SDL Trados Studio."

I can't see any other MT engines active in SDL Trados although I only know to look in the project settings. Is there a chance that there is one somewhere in the background that I can't see? 

Any suggestions gratefully received.

Louise


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[edited by: Trados AI at 5:29 AM (GMT 0) on 6 Mar 2024]
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