I've tried to install 2 different apps on SDL Trados Studio 2019 : MyMemory and MS Grammar Checker.
Both files upload properly.
But when I try to open the files to install them, nothing seems to be happening.
When I then open SDL and try to do the activation (either in TM lists for MyMemory or in Verification for MS Grammar Checker), there is no presence of the plug-in.
Also in the list of plug-ins, none of these app appear.
Can someone help ?
Thanks in advance,
Johanne
Hello Johanne Dupuy ,
Are you able to see the plug in(s) in your download folder?
ie-
There is no need to 'open' anything here- just a simple double-click will install the plug-in.
Oana Nagy | Developer Experience | QA Engineer | RWS Group
Same happening here (or rather: not happening).
Hi Nina Mäki-Kihniä and Johanne Dupuy,
Can you please copy the plugins at the following path?
C:\Users\[username]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Packages
And the take a look in Studio to see if they are installed:
Hi Andrea,
I've just tried that but there is no folder AppData on my computer under C:\Users\[username]\
Any other idea ?
Cheers,
Johanne
've just tried that but there is no folder AppData on my computer under C:\Users\[username]\
Any other idea ?
Yes... look a little harder ;-) It is impossible for this folder not to exist on any windows computer. You have either not looked well enough, or you are hiding these particular folders.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Ah Ah ! Haven't thought about hidden folders... Thanks for the tip !
Found it, copied the plugin, restarted Studio and it seems to work !!!
It doesn't explain why we are several people having the plugin not automatically launching but here is a solution at last !
Thanks,
Johanne
It doesn't explain why we are several people having the plugin not automatically launching but here is a solution at last !
I think this is most likely a permission issue somewhere, or maybe using Studio through remote desktop... or something odd related to how Studio has been installed and the way you are working. But I don't know how to resolve it.
As I write this maybe you installed with a user who has admin rights and then routinely run Studio as a user who doesn't?
Has to be something funny like this and I would also love to get to the bottom of it!
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi all,
I got my problem solved the same way as for the Plug-in Termexcelerator, which I reported in another thread:
The problem was:
"I downloaded the app via Firefox > clicked the "Display the progress of ongoing downloads" (Cntrl +J) on the browser > clicked the folder icon (to open up the window that shows where the file has been downloaded) > computer opens the window showing the path C: > users > [user name] > AppData > Local > Temp. When double-clicking the file within this window, nothing happened. No errors, just a brief turn of the blue ring, then nothing. The file size looked OK."
The solution:
"Problem was solved when I chose that the app file must be saved onto the Desktop (not the path above, that was offered by Firefox browser). Then, switching to Desktop view, double-clicking downloaded file, THAT launched the SDL app installer and the app now appears on my app list."
Nina
Translate
