Hello Andrew Jameson ,

please clarify what you mean by...

Andrew Jameson said:

Some of my colleagues (working for an LSP) are having trouble with projects which have the DeepL Translation Provider plugin listed as one of the translation providers.

... have you not added the DeepL as a translation provider yourself? Was this already attached to the project (template) when you received it?

If you have added the provider, then its essential to check the exact versions everyone has installed and remove any older versions from the plugin folder.

As...

Andrew Jameson said:

some colleagues find that the verification progress bar goes up to about 10%, then Trados Studio 2019 freezes

...this would suggest this is a local issue as it is seemingly irrelevant whether you have the app installed or not.

I think we need more information here- maybe you could attach Window log files- this often gives an insight to where the problem lies.

Hi Steven,

Unknown said:

have you not added the DeepL as a translation provider yourself?

Yes I did, but I didn't encounter the same problem even though I opened and verified the same project.

Unknown said:

Was this already attached to the project (template) when you received it?

Yes, though as we're the LSP it was us who attached the DeepL translation provider.

To clarify, one of my colleagues prepares the project and then sends it to a (freelance) translator; the translator then sends it back to another colleague who sometimes sends it to a (freelance) proofreader or sometimes proofreads it themselves. It is this second colleague who then attempts the QA verification and encounters the problem, though it is the first colleague (who prepared the project) who typically has the DeepL translation provider installed.

I think I can obtain the Windows log files - is it the Application log file you'd like to see?

Hi Steven,

Unknown said:

have you not added the DeepL as a translation provider yourself?

Yes I did, but I didn't encounter the same problem even though I opened and verified the same project.

Unknown said:

Was this already attached to the project (template) when you received it?

Yes, though as we're the LSP it was us who attached the DeepL translation provider.

To clarify, one of my colleagues prepares the project and then sends it to a (freelance) translator; the translator then sends it back to another colleague who sometimes sends it to a (freelance) proofreader or sometimes proofreads it themselves. It is this second colleague who then attempts the QA verification and encounters the problem, though it is the first colleague (who prepared the project) who typically has the DeepL translation provider installed.

I think I can obtain the Windows log files - is it the Application log file you'd like to see?