Gilles Snoeck

If you're sure that the installer window isn't just behind a window or on another screen then maybe simply copy the sdlplugin file you downloaded to this location:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Packages\

Then restart Studio.

Hello ! OK, I did that, and now i get a window on launching Trados :

« Unable to load plug-in, as it contains references to SDL packages that have not been validated for use with thierd-party plugins.
The reference of the SDL package is not public »

Gilles Snoeck

It sounds to me as though you need to update the version of Studio you are using.  You should have:

SDL Trados Studio 2019 SR2 - 15.2.5.2145
SDL MultiTerm 2019 - 15.0.5.56289

Make sure you have updated your Trados Studio 2019 to this version, and then also make sure you update MultiTerm as well to void other problems in working with your terminology.

OK… Sounds interesting ! How can I update my Trados to the newer version ?
Shouldn't such updates happen automatically ? :o

Gilles Snoeck

You should have an orange coloured bell in the top right of your screen in Studio.  Click it.

The notification bell ? It's grey and when I click it says nothing to show.

Gilles Snoeck

Interesting... can you tell us what version of Studio you are running?  You see this every time Studio starts and also in the help menu.

it's Studio 2019 SR1 15.1.2.48878

ok - then you do need to update.  If you don't see the orange bell then you either turned off your automatic notifications, you're not signed into the product, you don't have a valid copy of Studio or you have some problem linked to your ability to connect to the product server.  You clearly have a valid licence so it'll be one of the others.

Rather than continuing to guess as you're not being too helpful in terms of showing us what you're looking at (a screenshot would have helped answer some of these questions by now) I suggest you manually download the update from the KB and install it:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027380

Scroll to the bottom and you'll find this:

ok - then you do need to update.  If you don't see the orange bell then you either turned off your automatic notifications, you're not signed into the product, you don't have a valid copy of Studio or you have some problem linked to your ability to connect to the product server.  You clearly have a valid licence so it'll be one of the others.

Rather than continuing to guess as you're not being too helpful in terms of showing us what you're looking at (a screenshot would have helped answer some of these questions by now) I suggest you manually download the update from the KB and install it:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027380

Scroll to the bottom and you'll find this:

Dear Paul,

It works !
Thank you so much !! :)  :D