Error in requesting the access token

Question

HI, 
 I'm trying to open Studio but an error appears and then shuts down: 
 
 Thanks, 
 Fran

Nicole Schmidt · Answer

I got an answer in the Facebook Tradus User group: A translator wrote: "For me it disappeared when I uninstalled the IATE plugin." She wasn't even using the plugin in the project... She uninstalled it in the SDL Appstore.
I tried to only deactivate the IATE plugin and it also worked! Don't get the error message any more after a new start.

Oana Nagy · Answer

Hello Alessia Vonau Nicole Schmidt , 
 There is clearly an issue here, so it would be really useful if you could also post the error stacks, and we can then see if the culprit is the same in each case.

Paul Filkin · Answer

Francisco ANAYA , Nicole Schmidt , Alessia Vonau , Andres Celis , Jiří Šebek 
 I think this is most likely a problem coming from IATE as it's unlikely the plugin would break of it's own accord from one day to the next. We've logged it as SDLCOM-2363 and will schedule some time to investigate and "try" to get resolved quickly.

Francisco Carrera · Answer

Issue is so severe that even trying to save the error stack cause the system to freeze 
 Totally unacceptable!

Francisco Carrera · Answer

ISSUE TEMPORARILY SOLVED: 
 Yes , it worked for me! 
 1. Go to C:\Program Files (x86)\SDL\SDL plugin installer and run Sdl.Community.SdlPluginInstaller.exe 2. Uninstall IATE Real-time Terminology plugin

Paul Filkin · Answer

Please also note this post: 
 https://community.sdl.com/product-groups/translationproductivity/f/openexchange_applications/33428/iate-and-errors-around-the-request-for-an-access-token

Oana Nagy · Answer

Hello Nicole Schmidt , 
 Its hard to say if the errors are connected without seeing the error stacks. 
 However 
 Nicole Schmidt said: illustration was moved between paragraphs 
 would suggest that source segments have been merged across paragraphs and at least one of them contained an image/graphic 
 community.sdl.com/.../failed-to-save-target-content-the-illustration-shape-name-graphic-110-was-moved-between-paragraphs

Oana Nagy · Answer

Hello Nicole Schmidt , I have released the post with the error stack- this was caught up in filter (as spam)- to avoid this (in the future) simply save the XML to your desktop and that attach to the thread, using the Insert option Normally it's best to start a new thread as I don't think this has anything to do with the original error reported. The however here is that... Nicole Schmidt said: Die Illustration <shape name="Textfeld 2053"> wurde zwischen Absätzen verschoben. ...there is indeed an illustration that has been moved between paragrahs. This may not be your fault, it could be that the file was delivered to you by your client like this. Please refer to the previous thread on how best to work around this. community.sdl.com/.../failed-to-save-target-content-the-illustration-shape-name-graphic-110-was-moved-between-paragraphs

Alessia Vonau · Answer

YES!!! It worked for me! I've uninstalled IATE plugin and now Trados works fine!!!! Thank you Nicole Schmidt !

Oana Nagy · Answer

Hello Francisco ANAYA , 
 Could you please provide the full error stack- this should contain some useful information as to the cause.

RWS AppStore > 2. RWS AppStore Applications

Error in requesting the access token

Top Replies