Hello @René Raymond

SDL deploy  'SSO' (single sign on) so its the same details across all SDL resources.

Have you been able to fix the issue, or do you still require assistance?

Hello Steven,

Thanks for your quick reply. Sorry if mine seems a bit late… I live in Canada, so there is a six hour time-zone difference between our locations.

No, I have not been able to fix the issue.

It all started when I changed my email address a few days ago. At first, I wasn’t even able to use the SDL Machine Translation Cloud within Trados Studio.

I had to reinstall Trados Studio, and then one of your support engineers set it up for me during a remote session. Everything works fine now, except for this connection problem which I discovered after the remote session had ended...

I also discovered that whenever I click on the Language Cloud icon at the bottom of the Home page in Trados Studio, I get an error message on my account page online (see the attachments).

Oddly enough, your reply was sent to my old email address…

Is it possible that my old email address has not been replaced with the new one in your servers – hence the connection glitch?

Thanks!

Regards,

René

Hello @ René Raymond 

The issues you are experiencing are most likely due to the change of email address.

I see that a new account was created recently (no licenses) so when you try to connect then LC doesn't recognise your account.

Please drop me an email (swhale@sdl.com) with the correct email address, and i will update your (correct) account.

Then we can log a support ticket for you to have the changes made in LC and enable login again.

Hello Steven,

I just sent you my new address by email.

Thank you again for your help!

Regards,

René

René Raymond Support Case Id : 00585964. Thanks Rene- Updates have been made. You should log out of community (perhaps clear the cache as well) and log back in with your updated email address. The support team will be able to change the registered email address for Language Cloud- we aren't able to do this part for you. Support case has been logged for your assistance. Please check your SDL Community email address for updates.