SDLXLIFF Converter for MS Office install issue

Hi,

I have an issue with SDLXLIFF Converter for MS Office, I cannot get passed a .net error. This was originally logged as REQ000000119206 with support back in February. But back then we were with Studio 2011. Now we have upgraded last week, but still the same issue happens. We followed support recommendation; we uninstalled Studio 2014 and .net, then ran .net cleanup tool and CC Cleaner. The registry had no error when we reinstalled. But the issue happens again. We ran this procedure several times last week, and this weekend. No luck so far.

This an HP Windows 7 x64 box with Studio 2014, latest updates installed. No other software is affected by the issue the user told me.

Please advise,

Here is the trace;

ust-in-time (JIT) debugging instead of this dialog box.
 
************** Exception Text **************
System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing.
   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlTextReader.Read()
   at System.Xml.XmlReader.MoveToContent()
   at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderGeneratorSettings.Read8_GeneratorSettings()
   --- End of inner exception stack trace ---
   at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
   at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader)
   at Sdl.Utilities.SDLXLIFFConvertor.WinUI.Form1.LoadSettings()
   at Sdl.Utilities.SDLXLIFFConvertor.WinUI.Form1.Form1_Load(Object sender, EventArgs e)
   at System.Windows.Forms.Form.OnLoad(EventArgs e)
   at System.Windows.Forms.Form.OnCreateControl()
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl()
   at System.Windows.Forms.Control.WmShowWindow(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.Form.WmShowWindow(Message& m)
   at System.Windows.Forms.Form.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
  at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
 
 
************** Loaded Assemblies **************
mscorlib
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.1 (RTMRel.030319-0100)
    CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
----------------------------------------
Sdl.Utilities.SDLXLIFFConvertor.WinUI
    Assembly Version: 11.0.0.0
    Win32 Version: 11.2.4322.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.Utilities.SDLXLIFFConvertor.WinUI.exe
----------------------------------------
Sdl.TranslationStudioAutomation.Licensing
    Assembly Version: 3.0.0.0
    Win32 Version: 3.1.4322.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.TranslationStudioAutomation.Licensing.DLL
----------------------------------------
System.Windows.Forms
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.1 built by: RTMRel
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.1 built by: RTMRel
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.1 built by: RTMRel
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Sdl.ProjectApi.Licensing
    Assembly Version: 11.0.0.0
    Win32 Version: 11.2.4409.10
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.ProjectApi.Licensing.DLL
----------------------------------------
Sdl.Common.Licensing.Provider.Core
    Assembly Version: 3.0.0.0
    Win32 Version: 3.1.114.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.Common.Licensing.Provider.Core.DLL
----------------------------------------
Sdl.Common.Licensing.Manager
    Assembly Version: 3.0.0.0
    Win32 Version: 3.1.114.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.Common.Licensing.Manager.DLL
----------------------------------------
Sdl.Common.Licensing.Provider.SafeNetRMS
    Assembly Version: 3.0.0.0
    Win32 Version: 3.1.114.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.Common.Licensing.Provider.SafeNetRMS.DLL
----------------------------------------
Sdl.Common.Licensing.Provider.Nalpeiron
    Assembly Version: 3.0.0.0
    Win32 Version: 3.1.114.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.Common.Licensing.Provider.Nalpeiron.DLL
----------------------------------------
System.Core
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.1 built by: RTMRel
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
Sdl.Core.PluginFramework
    Assembly Version: 1.8.0.0
    Win32 Version: 1.8.2564.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.Core.PluginFramework.DLL
----------------------------------------
System.Web
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.1 built by: RTMRel
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/System.Web/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
System.Xml
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.1 built by: RTMRel
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Deployment
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.1 (RTMRel.030319-0100)
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Deployment/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Deployment.dll
----------------------------------------
System.Xml.Linq
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.1 built by: RTMRel
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml.Linq/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.Linq.dll
----------------------------------------
Sdl.Core.PluginFramework.PackageSupport
    Assembly Version: 1.8.0.0
    Win32 Version: 1.8.2564.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.Core.PluginFramework.PackageSupport.DLL
----------------------------------------
Sdl.Desktop.Platform
    Assembly Version: 3.0.0.0
    Win32 Version: 3.2.2587.10
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.Desktop.Platform.DLL
----------------------------------------
Sdl.FileTypeSupport.Framework.Core
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.2343.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.FileTypeSupport.Framework.Core.DLL
----------------------------------------
Sdl.FileTypeSupport.Framework.Core.Settings
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.2343.2
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.FileTypeSupport.Framework.Core.Settings.DLL
----------------------------------------
Sdl.LanguagePlatform.TranslationMemoryApi
    Assembly Version: 1.6.0.0
    Win32 Version: 1.14.3748.10
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.LanguagePlatform.TranslationMemoryApi.DLL
----------------------------------------
Sdl.Terminology.TerminologyProvider.Core
    Assembly Version: 11.0.0.0
    Win32 Version: 11.2.1379.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.Terminology.TerminologyProvider.Core.DLL
----------------------------------------
Sdl.ProjectApi
    Assembly Version: 11.0.0.0
    Win32 Version: 11.2.4409.10
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.ProjectApi.DLL
----------------------------------------
Sdl.ProjectApi.Reporting.XmlReporting
    Assembly Version: 11.0.0.0
    Win32 Version: 11.2.4322.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.ProjectApi.Reporting.XmlReporting.DLL
----------------------------------------
Sdl.Commute.Client
    Assembly Version: 11.0.0.0
    Win32 Version: 11.2.4322.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.Commute.Client.DLL
----------------------------------------
Sdl.SpellChecking.Api
    Assembly Version: 3.0.0.0
    Win32 Version: 3.2.2684.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.SpellChecking.Api.DLL
----------------------------------------
Sdl.TranslationStudio.Api
    Assembly Version: 11.0.0.0
    Win32 Version: 11.2.4409.10
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.TranslationStudio.Api.DLL
----------------------------------------
Sdl.Desktop.IntegrationApi.Extensions
    Assembly Version: 4.0.0.0
    Win32 Version: 4.2.2577.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.Desktop.IntegrationApi.Extensions.DLL
----------------------------------------
Sdl.Verification.Api
    Assembly Version: 1.0.0.0
    Win32 Version: 1.3.2451.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.Verification.Api.DLL
----------------------------------------
Sdl.Core.FileCheck
    Assembly Version: 3.0.0.0
    Win32 Version: 3.0.2501.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.Core.FileCheck.DLL
----------------------------------------
log4net
    Assembly Version: 1.2.10.0
    Win32 Version: 1.2.10.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/log4net.DLL
----------------------------------------
Sdl.Utilities.SDLXLIFFConvertor
    Assembly Version: 11.0.0.0
    Win32 Version: 11.2.4322.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.Utilities.SDLXLIFFConvertor.DLL
----------------------------------------
Sdl.Core.Globalization
    Assembly Version: 1.8.0.0
    Win32 Version: 1.8.2564.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio3/Sdl.Core.Globalization.DLL
----------------------------------------
System.Configuration
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.1 (RTMRel.030319-0100)
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Runtime.Serialization
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.1 (RTMRel.030319-0100)
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Runtime.Serialization/v4.0_4.0.0.0__b77a5c561934e089/System.Runtime.Serialization.dll
----------------------------------------
plvu004x
    Assembly Version: 11.0.0.0
    Win32 Version: 4.0.30319.1 built by: RTMRel
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
 
************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
 
For example:
 
<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>
 
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.