MT Enhanced Plugin: "Unsupported language pair" error occurring since August 9th 2022

Question

Hi MT Enhanced Plugin developers. Thank you for the great add-in. 
 My team have been using the Google Translator V3 Advanced translation option in the MT Enhanced Plugin to obtain MT suggestions from our trained Google AutoML models for the past several months. We have some translators using Studio 2022 with the add-in through the Private AppStore, and others using Studio 2021. On 9th August, MT Enhanced Plugin began to return errors for every segment and we are no longer able to obtain MT suggestions using our trained models. The error states: 
 
 The following appears in the MT Enhanced logs: 
 Sdl.Community.MtEnhancedProvider.GoogleApi.MtTranslationProviderGTApiConnecter: 2021-06-22 11:44:47.8241 Error GetSourceLangsList The remote name could not be resolved: ' urldefense.com/.../www.googleapis.com__;!!JmoZiZGBv3RvKRSx!6z0eXb9nu1ve-PsHcBssvUKJ8eYGj_uu_-LPsbd0DMlED9T_sYT8Mhp1jUkMt59VPhOPTap19xglUbM$ ' 
 Below are example settings used for a Japanese -> English model. These have not changed and were working fine before August 9th. We have tried several models for several language pairs and are experiencing the same issue for all of them. There are no issues with the json auth file, model IDs, etc as these work fine when getting translations through the AutoML API, or through MemoQ. 
 MT Provider: Google Translator Version: V3 - Advanced Translation Path to json file: C:	rados-settings\google-mt-settings.json Project name: sie-wws-qa-translate Project location: us-central1 Model: TRL953265586165514240 Glossary: mt_jun-28-2021-jp-en 
 Notes: - The error states "Unsupported language pair", but we have tested with several trained models with several language pairs, selecting the correct model ID for the project language pair each time, and continue to encounter the error regardless. - We are able to access the trained models through the Google AutoML dashboard/API, and through MemoQ, with no issues using the same service account, so the issue appears to be on the Trados Studio side. 
 Can you advise what might be causing the issue? 
 Thank you in advance.

Laurence Dyer · Accepted Answer

Hi all, 
 There was no update from the developers here, but as of retesting carried out on 28th October 2022 my team are now getting translations through the same Advanced Translation settings with no errors, so the issue appears to be resolved. 
 This was without any updates to the plugin that I'm aware of, so the issue appears to have been on Google's side, as tracked in the URL that Michel Farhi-Chevillard shared: https://www.googlecloudcommunity.com/gc/AI-ML/Translate-service-error-Unsupported-language-pair/m-p/459774#M531 . 
 I encourage anyone else who was experiencing the issue to re-test. 
 Cheers

Lydia Simplicio · Answer

Hi Oded Libhaber and Michel Farhi-Chevillard Just wanted to put your minds at ease that we have logged this under SDLCOM-3841 and its been looked into 
 Lyds

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MT Enhanced Plugin: "Unsupported language pair" error occurring since August 9th 2022

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