can't update sdlxliff from external review

Hi!  I am not sure if this question should go to Studio or OpenExchange category.  Please forgive me if this is not the right place for this question.

Anyway, I have been unable to update my sdlxliff files from the edited bilingual Word file created in SDL Xliff Converter for MS Office app.  The error message I received for each failed attempt is different, with the latest claiming adding new content outside a segment is not supported.

http://screencast.com/t/VXq2CVEYL

I checked the edited Word file but couldn't see anything that was added outside a segment.  The editor uses the same Word 2010 version as I do.  What could be the reason for this failure?

For temporary workaround, I copied and pasted the edited content to my original bilingual file sent to the editor, and that did solve the unable to import/update issue.  However, with this workaround, I can't see the edits in track changes when opening the file in Studio.  

Thank you so much for any suggestions you have.  

Chunyi

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