Hello!
I get this error message when opening Studio 2022.
Then, if I go into the PDF file type settings and check the Use IRIS technology for optical character recognition, I get this message.
Does it mean I don't have the adequate plug-in version? Where could I even find out the version number for the IRIS plug-in I have installed?
Thank you!
I recommend you remove the one you have and then download the latest via the integrated appstore. That way you can sure you'll get the right one.
Delete these:
c:\Users\[USERNAME]\AppData\Roaming\Trados\Trados Studio\17\Plugins\Packages\IRIS PDF OCR Support for Studio.sdlplugin
c:\Users\[USERNAME]\AppData\Roaming\Trados\Trados Studio\17\Plugins\Unpacked\IRIS PDF OCR Support for Studio\
Then restart Studio and download the app, restart and you should be good to go.
Paul Filkin | RWS
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