David McDermit 

That KB is specifically related to using Language Cloud from within Trados Studio out of the box.  It's not relevant for plugins.

Perhaps you can tell us what plugins specifically and what version?  CU8 is a recent release and we have had to update MT plugins with almost every CU since SR1.

Paul 

We are using the IntentoMT.2022.3.0.2 plugin.

David McDermit 

I'd recommend you ask here:

https://help.inten.to/hc/en-us/articles/360016112939-Installing-and-Configuring-Intento-MT-Hub-for-Trados-Studio

You can submit a help request at the bottom of that page.

Paul 

Had already reached out to them and they said it is not an issue with the plugin but a Trados issue.

David McDermit 

I just downloaded and installed the latest plugin from Intento and I'm seeing this:

This is 100% a problem with the plugin not having been updated to properly support the changes in Trados Studio.  I'm really surprised you managed to get further than this!!

Paul 

Sorry, juggling a couple of issues here.

Forgot to mention that the plugin that is on your AppStore does not work with the latest version of Trados.   I actually received a version from Intento itself.  Surprised they have not swapped these two out.  I did tell them about the issue you are getting now.

I cannot upload here.  I have your email and will send it to you that way.

David McDermit 

David McDermit said:

I cannot upload here.  I have your email and will send it to you that way.

You'll need to put it on dropbox or something similar so I can download.  Our IT teams will bounce any email containing a plugin.

Thanks David McDermit 

I have tested it and it seems to be working fine on my machine.  A few things to consider I think.

1. Administrator Privileges: do all the machines have the same permissions?

2. File/Folder Permissions: check the folder where Trados Studio or its plugins are installed and make sure they don't have restricted permissions.

3. Plugin Version: Different versions of the plugin or Trados Studio can create compatibility issues.  Make sure all systems are running the same version.

4. Plugin Settings: perhaps your API is limited in some way?  Long shot and I don't know enough about how Intento works.
   
   

5. Firewall or Security Software: Security software may block plugins from accessing certain resources, leading to permission issues. Check all the machines are configured in the same way.

6. Operating System Differences: An obvious but often overlooked issue. If the machines have different operating systems, certain permission requirements may vary.

7. Domain Policies: If the machines are part of a corporate network, group or domain policies could be affecting permissions.

8. VPN/Network Restrictions: If some translators are working remotely or across different networks, differing security protocols can interfere.

9. Corrupted Installation: Rarely, a faulty or incomplete installation could be the culprit. Reinstalling might resolve this issue.

I think the most likely source of the problem would be differences in user permissions, software configurations, or network settings. Perhaps you can check these?  Given it seems to be working on some of your machines and not on others (and it worked on mine) suggests this isn't a general problem.  So maybe you can find the difference on a specific machine and narrow down what it is.

Paul 

Thank you for taking the time to look at this.  I am suspecting the Ninjet error getting with another machine might be one of the issues you listed above.

Will work with out IT dept to see if can this solve these issues.

Again thanks

David McDermit 

Let me know when you figure it out... always useful to learn more about what can cause these sort of problems.