OpenAI plu-in : issue with GDP4 API

Question

Dear all, 
 I am successfully testing testing the OpenAI pugin, and it works well for gpt-3.5 Turbo as well as davinci. 
 But is does not work with gpt-4, despite I have opened an account, subscribe to gdp-4 and created an API key: 
 
 While the plug-in offers me some translation proposals from gpt-3.5 and davinci, I get the pop-up "Not found" with gpt 4 
 While checking the OpenAi API records, the filed "Last used" indicates "Never" 
 
 I guess there is an API issue, or set-up issue as it seems the API key created from the OpenAi account is not recognised by the plug-in. 
 Any idea? A warm thank you in advance for your help :-) 
 Benoit

Paul · Answer

Benoit Morelle 
 Benoit Morelle said: Really, it seems that this plugin does not work with GPT-4. Only 3 and Davinci are working as it should from my tests 
 Have some patience. We're not here to support individual users at the drop of a hat. Patrick is a senior developer with a lot of priorities and he, like the rest of us, do our best to juggle our work with trying to help users getting stuck in here (where you are not entitled to guaranteed and timely support!). 
 The app clearly works... and to date every problem we have come across has been the result of account problems. Not the plugin itself. You can see here that it does work using GPT-4. I used this thread in case you think it's an old video!

Patrick Andrew Hartnett · Answer

Hi Benoit Morelle , 
 Thank you for your availability this morning to review the issue directly from your environment, allowing us to identify the problem being related to your OpenAI account not enabling you with access to gpt-4 via API. 
 To check if you can access gpt-4, you can run either of these scripts from your computer: 
 cURL command 
 
 Install cURL if not installed on your computer 
 Run the following command from the commandline (cmd). 
 The expected result is a response with the translation suggestion curl -X POST https://api.openai.com/v1/chat/completions 
-H "Content-Type: application/json" 
-H "Authorization: Bearer YOUR_API_KEY" 
-d "{ \"model\": \"gpt-4\", \"messages\": [{ \"role\": \"user\", \"content\": \"Translate this from en-US to it-IT: The cat is on the table\" }], \"temperature\": 0.7 }" Note: replace YOUR_API_KEY placeholder with your OpenAI API key. Replace also the newline characters before running this command from the commandline. 
 
 PowerShell script 
 
 Save the following script in a local file called TestOpenAI.ps1 (e.g. c:	emp\TestOpenAI.ps1) 
 Open a powershell window and run the script c:	emp\TestOpenAI.ps1 
 The expected result is a response with the translation suggestion # Replace 'YOUR_API_KEY' with the actual API key provided by OpenAI
$apiKey = 'YOUR_API_KEY'

# Request body with the desired prompt and parameters
$requestBody = @{
 model = "gpt-4"
 messages = @(
 @{
 role = "user"
 content = "Translate this from en-US to it-IT: The cat is on the table"
 }
 )
 temperature = 0.7
}

# GPT-4 API endpoint URL for chat completions
$url = 'https://api.openai.com/v1/chat/completions'

$headers = @{
 'Authorization' = "Bearer $apiKey"
 'Content-Type' = 'application/json'
}

try {
 $response = Invoke-RestMethod -Uri $url -Headers $headers -Method Post -Body ($requestBody | ConvertTo-Json)

# Display the response or perform actions based on the response
 Write-Host "Response:"
 Write-Host $response
}
catch {
 Write-Host "Error occurred: $_.Exception.Message"
} Note: replace YOUR_API_KEY placeholder with your OpenAI API key

Paul · Answer

Benoit Morelle 
 Benoit Morelle said: Any idea? 
 Only the same idea that seems to be the issue for everyone who reports this. Please check, check and double check that you have got a paid account and that you properly activated it on the OpenAI website. We have yet to find a problem reported for this that was not related to that.

Patrick Andrew Hartnett · Answer

Hi Benoit Morelle , sorry to hear you're having problems connecting to GPT-4 from the trados plugin. 
 Can you also try to generate/use a new API key and confirm again if that solves the problem, from here: https://platform.openai.com/account/api-keys . It might be that after you upgraded your account to gpt-4, it requires you to generate a new api key? 
 If that doesn't work, pls provide me a sample of the content you are communicating to OpenAI, just to be sure there isn't something there that I've missed with preparing the prompts. send to phartnett@rws.com

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OpenAI plu-in : issue with GDP4 API

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