DeepL plugin is not working in SDL Trados 2021 - 2 different error messages

Question

Hello, 
 
 For a while now, my DeepL plugin has not been working. I have tried the steps provided here . I have set the language pairs and have set my default language (En-Fr) 
 
 Here is the error message I get when I use the path Use... DeepL MT translation Provider

But here is the error message I get when I use the path Use... AnyTM: Any other translation provider... DeepL MT translation Provider

My DeepL API key is working on another account, so I know this is not the issue. My version is Studio Pro 2021 SR2 16.2.12.9338 
 
 I have save a fiddler session when doing all this. Can you help?

Paul · Answer

Josie St-Amour 
 Better to share the file from here: 
 
 That error message could be anything... it's just a generic description explaining that the code is trying to use an object that hasn't been properly created. The cause could be the code, it could be something you have done and the software allowed you to do it when it probably shouldn't! The full error message might be more helpful in finding the issue.

Paul · Answer

Josie St-Amour 
 The site thinks you are spamming it when you add it as text. If you attach the XML file you save, or add it as "code" using the insert menu then most of the time it gets through. Not always, but most of the time. We have to run fairly strict rules on posts because otherwise the forum gets full up with posts from spammers. If you saw how many you'd definitely see this as a small price to pay :-) 
 I removed your image and inserted the code. It's easier to work with when it's not an image. 
 Clearly this error is coming from AnyTM, and it's probably triggered because the addition of DeepL doesn't work anyway. So my best suggestion is you delete all files from these locations: 
 c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins 
 c:\Users\%username%\AppData\Local\SDL\SDL Trados Studio\16\Plugins 
 c:\ProgramData\SDL\SDL Trados Studio\16\Plugins 
 Then add DeepL back after downloading again from the appstore, and make sure you have the correct version for your needs.

RWS AppStore > 2. RWS AppStore Applications

DeepL plugin is not working in SDL Trados 2021 - 2 different error messages