DeepL stopped working in Trados Studio 2021

Question

Hello, 
 DeepL stopped working in Trados Studio most likely because I put my PC into sleep mode while a pretranslation was in progress. 
 After that the following screen/message appears. I uninstalled and reinstalled Trados but the problem remains. I reset the API key in DeepL account page 
 but with no sucess. When I enter the API key it does not go further. I also did the method with Change account control setting mentioned in a community post.

Oana Nagy · Answer

Hi Paraskevas Stavrakos , Jürgen Lettner , 
 Please install the latest updated versions that fix the issue. Unfortunately, we don't go back to apply the fix for earlier apps compatible with Studio 2021. 
 Regards, 
 Oana

Paul · Answer

Jürgen Lettner 
 Two things to check I think: 
 
 are you running W7? 
 are you using 2022 or 2024? 
 can you completely remove all files and folders in this location and then load the plugin back by taking the updated version from the appstore through the integrated appstore in Studio: 
 %APPDATA%\Trados\Trados Studio\17\Plugins 
 %LOCALAPPDATA%\Trados\Trados Studio\17\Plugins 
 c:\ProgramData\Trados\Trados Studio\17\Plugins

Paul · Answer

Paraskevas Stavrakos 
 Paraskevas Stavrakos said: So is there no fix for Studio 2021 ? 
 Correct. We only spent time on the supported versions of Studio which are 2022 and 2024. 
 We do open-source the code however, so if you can develop, or have access to a developer you could apply the fix yourself. All the information is here: 
 https://github.com/RWS/Sdl-Community/tree/master/DeepLMTProvider

Paul · Answer

Paraskevas Stavrakos 
 Paraskevas Stavrakos said: Maybe the issue was due to an authentication fault or sth. 
 No, the issue was exactly as explained. Last week we received this update from DeepL: 
 "We decided to roll back last week's cipher suite deprecation and delay the deprecation until Monday, September 2, 2024. A handful of our customers acknowledged that they knew the change was coming well in advance, but did not act on it in time, and they've asked for a grace period to update their applications." 
 What this means is that from Sept 2. you will no longer be able to use 2021 with DeepL.

RWS AppStore > 2. RWS AppStore Applications

DeepL stopped working in Trados Studio 2021