Problem with AI professional log in

Question

Hi everyone, 
 I hope anyone can help me here. I'm trying to use the OpenAI model (I have a premium account), but it just won't connect. I sign up to my Open AI account, create the API key choose the name and ChatGPT 4 as model, paste the key, and when I test the connection I just get this message: 
 Model not found. The model Chtgpt-4 does not exist or you do not have access to it. 
 If I try with the 3.5 it says insufficient quota. Have any of you had this issue? Any help will be most appreciated. 
 Thanks in advance. 
 Gareth

Lydia Simplicio · Answer

Gareth Rhys-Jones López Have you checked the OpenAI provider for Trados documentation ? Under Q&A is suggests the following in you are having issues "connecting" Check if you have a paid OpenAI API account; you should be able to confirm this from here . You can also check your API key that you created from here , and added this to the Model connection settings. For further assistance, review the log files: C:\Users\username\AppData\Roaming\Trados AppStore\OpenAI provider for Trados\Logs You may also find this post of help Cannot connect AI Professional to Studio (anymore) - "insufficient quota" Please do update this post with your findings in the event you need more assistance Lyds

RWS AppStore > 2. RWS AppStore Applications

Problem with AI professional log in