Yesterday, first day to receve the licence for trados 2024, the problem when i began to look how does work, a I receive a message that a plug in must be closed. I didn't undestand, I close Trados, I tried to restart but it does'nt work. I need your support as soon as possible. For me it's a big problem. To purchase in a day and in the same day i can't use it. How can i work if the problem not resolved?
Hi Khadija Jdidi ,
It would help more if you can add a screenshot of the exact message that you received. Also some details such as if the message appeared while you were working with some files or as soon as you launched Studio installation?
However, if the message is indeed about a plugin, you can remove them from these locations:
C:\Users\[USERNAME]\AppData\Roaming\Trados\Trados Studio\18\Plugins\Package
C:\Users\[USERNAME]\AppData\Roaming\Trados\Trados Studio\18\Plugins\Unpacked
Hope it helps?
Regards,
Oana
Oana Nagy | RWS Group
_____________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Khadija Jdidi ,
It would help more if you can add a screenshot of the exact message that you received. Also some details such as if the message appeared while you were working with some files or as soon as you launched Studio installation?
However, if the message is indeed about a plugin, you can remove them from these locations:
C:\Users\[USERNAME]\AppData\Roaming\Trados\Trados Studio\18\Plugins\Package
C:\Users\[USERNAME]\AppData\Roaming\Trados\Trados Studio\18\Plugins\Unpacked
Hope it helps?
Regards,
Oana
Oana Nagy | RWS Group
_____________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you so much for your answer. Really, I didn't understand. The Problem, I can't launch trados 2024 because a Plug in. Instead I install the 2022 version but I hope to solve the problem.. The message I received all the time is the following - translated from german language - " Trados Studio has the last uninstall plug in not removed, start the Trados Studio). I can't start it. I unistall it and I install it but it doesn' work.....
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