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Hello
I asked this replying in one similar question but as there is no answer there I open this new thread. I also asked directly to Deepl support, last answer so far is that they are analyzing the issue.
Kindly note that I tried with several types of files, and it is not pretranslating from EN US into ES INT, even simple docx or pdf files.
And it worked fine from FR FR into ES INT on the first try.
I have used the Studio with Deepl plugin often for years. Last week I did a project with it and pretranslation was working fine, as usual.
So I suspect there is some issue happening with that language combination as it seems according to some other reported issues in this forum. (be aware that there are several recent threads reporting issues with this plugin at RWS community).
I remark that the plugin is working fine with other language combinations, I just opened a file from PT BR into ES INT and it worked fine.
And again I tried a pdf EN US into ES INT and also an xliff file from current project and no segment was translated.
I replied here sooner today:
In synthesis entry says:
I have a similar issue with Deepl plugin but there is no error message. Is simply not pretranslating anything. I tried with the pack, with a clean pack, only Studio and xliff files... I reinstalled the plugin, after I follow the provided indications up here about cleaning the folder plugin files and reinstall it.
I also create a project from zero with one file and then add the plugin.
When adding RWS cloud plugin it worked fine and pretranslated all segments as usual.
Why this is happening?
SDL 2022, plugin updated.
I just tried with a simple docx file and it did not pretranslate any segment.
I suppose that the result would be the same with an xliff or sdlxliff file .
Would Panda antivirus block the plugin? NO antivirus advise of that, just an IA warning upon research.
There are some other recent entries with same or similar issue (with different versions)
As someone says that it didnt work with some language combinations, I tried with anothers
Combination used so far was always EN US into ES international sort, no segment pretranslation.
I created a project from FR FR into ES international and it worked fine, all segments are pretranslated.
This is an urgent assignment, any explanation would be great.
No success using a new API key.
Why this happens with EN US into ES but not from FR or PT into ES?? Is very weird.
Deepl page says they dont support this plugin as it is from RWS.
But I am paying Deepl and I can not use it. I expect to have some solution here or with Deepl staff.
Thanks and regards
OGV
