DeepL (Pro) doesn't work (again) with Trados 2024

Question

Hello! 
 DeepL suddenly stopped translating. I updated the plugins in the RWS App store, restarted Trados, added DeepL to the project, no error messages, yet no translation results. Language weaver works ok. 
 I'd appreciate your feedback.

Katarzyna Kawalec · Accepted Answer

Thank you, Paul, for your explanation and support. I followed your instructions and created new, fresh project templates, and it worked! 
 Thank you!!!!

RWS Community AI · Answer

"Probability score": 0.7 
 "Question improvement suggestion": Please provide more information about the version of Trados Studio you are using, the operating system of your computer, and any recent changes you may have made to your system. Also, if there are any error messages, please include them in your query. 
 "In the meantime, based on the information you have provided, here is a suggested answer to your question:" 
 Hello, 
 It seems like you've already taken some troubleshooting steps such as updating the plugins and restarting Trados Studio, which are great initial steps. However, the issue with DeepL not translating still persists. 
 Here are a few more steps you can try: 
 Step 1: Ensure you have the latest version of Trados Studio installed. You can check this by going to Help > Check for updates in Trados Studio. 
 Step 2: Uninstall the current version of the DeepL plugin. You can do this by navigating to Add-Ins > RWS App Store > Installed plug-ins in Trados Studio. 
 Step 3: Download the latest version of the DeepL plugin from the RWS App Store and install it. 
 Step 4: Make sure you have a DeepL Pro Advanced or Ultimate subscription, as the basic subscription may not provide full compatibility with Trados Studio. 
 Step 5: If the problem persists, it might be an issue with your DeepL API key. You can find more information about this issue here: [Link to RWS Community post about DeepL API key invalid] 
 Please try these steps and let us know if the issue persists. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Paul · Answer

Katarzyna Kawalec 
 That isn't the messages view Patrick is referring to. That's actually the useful tips. 
 Open a file in the Studio Editor for translation and then share a screenshot of the message view that will be a different tab in the same place as your translation results window here: 
 
 If the V1 is working then why don't you use that? If the problem is just no results please try and narrow this down as you seem to have quite a busy project settings from what I can see behind the DeepL UI in your earlier screenshot. 
 Open a file for translation and ONLY add DeepL. Does that work?

Patrick Andrew Hartnett · Answer

Hi Katarzyna Kawalec , I've downloaded and installed the latest version just now and confirm it's working as epected with both V1 and V2 pro licences. Can you check again and report back if this is still not working 
 Check that you have selected the correct API version. If you have a pro subscription, then you would need to select V2 from the settings. 
 If the problem persists, possiblly check the message that is reported in the messages view from the editor.

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DeepL (Pro) doesn't work (again) with Trados 2024

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