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DeepL Pro doesn't work despite no error messages and setting up completely new project and new TM

Katarzyna Kawalec

Hello!

I've mentioned the same problem with DeepL with another thread. It was solved then, and DeepL worked once I applied the instructions got here, but every single time when I create a new project, after a while or at the very beginning, DeepL doesn't work from the very start or stops working out of a sudden. Here's a screenshot of a new project with just DeepL and a new TM and one Word file. Reinstalling the plugin didn't help. 

Screenshot of RWS AppStore Applications interface showing Translation Results with a message 'No matches found or no lookup performed.' and a list of items in a project with DeepL Translator provider.

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[edited by: RWS Community AI at 5:51 AM (GMT 0) on 14 Feb 2025]
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    "Probability score": 0.7

    "Question improvement suggestion": Please provide more details such as the exact version of Trados Studio you are using, the operating system of your computer, and any recent changes you made to your system. Also, it would be helpful if you could share the steps you have already taken to troubleshoot this issue.

    In the meantime, based on the information you have provided, here is a suggested answer to your question:

    Hello,

    It seems like you're having trouble with the DeepL Pro plugin in Trados Studio. Here are some steps you can try to resolve the issue:

    Step 1: Uninstall the DeepL Pro plugin from Trados Studio. Make sure to close Trados Studio before you start the uninstallation process.

    Step 2: Navigate to the following directories and delete the Sdl.Community.DeepLMTProvider.sdlplugin file if it's present:

    - C:\Program Data\SDL\SDL Trados Studio\16\Plugins\Packages

    - C:\Users\%username%\App Data\Roaming\SDL\SDL Trados Studio\16\Plugins\Packages

    - C:\Users\%username%\App Data\Local\SDL\SDL Trados Studio\16\Plugins\Packages

    Step 3: After deleting the plugin files, open Trados Studio and check if the issue still occurs.

    Step 4: If the issue persists, try reinstalling the DeepL Pro plugin.

    If you don't have DeepL installed, you might want to check out the solution from this article: "Trados Studio 2021 SR2 fails to start with error 'Failed to add window command bar extensions'".

    Please remember to back up your data before making any changes to your system.

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

    RWS Community AI
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  • 0 in reply to RWS Community AI

    I have trados studio 2024.

    I followed all the instructions, deleted the plugin files, reintalled DeepL and the problem persists.
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