AI assistant has not been working since 22.03.2025

Question

Hi, 
 The AI Assistant is not giving any results. However OpenAI for Trados is working. 
 It is searching and searching .... and nothing happens. I have checked my Open AI account for credit balance, card expiry date, billing history and credit grants and all is ok/green/available. 
 I saw for new releases av Open AI provider in AppStore RWS AppStore and downloaded the latest one. But it did not help. 
 Support Team Please, help me.

RWS Community AI · Accepted Answer

"Probability score": 0.7 
 "Question improvement suggestion": Please provide more details such as the exact version of Trados Studio you are using, the operating system of your computer, and any error messages you might be seeing. Also, let us know if there have been any recent changes to your system or software. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello, 
 It seems like you're having trouble with the AI Assistant in Trados Studio. Here are some steps you can take to troubleshoot the issue: 
 Step 1: Ensure you have the latest version of Trados Studio installed. You can check for updates within the application. 
 Step 2: Verify that Trados Copilot is properly installed and activated. You can do this by going to the "Add-Ins" tab in Trados Studio and checking if Trados Copilot is listed there. 
 Step 3: Check your internet connection. The AI Assistant requires a stable internet connection to function properly. 
 Step 4: If problems persist, consider reinstalling Trados Copilot. You can do this by going to the RWS AppStore, downloading the latest version of Trados Copilot, and following the installation instructions. 
 Step 5: Make sure you have a paid subscription to OpenAI or Azure OpenAI. The AI Assistant requires a paid subscription to function, not just a free account. 
 If these steps do not resolve your issue, it would be helpful to have more information about your system and any error messages you are seeing. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Emi Amber · Answer

It suddenly started working again.

RWS AppStore > 2. RWS AppStore Applications

AI assistant has not been working since 22.03.2025

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