MyMemory plugin doesn't work when other translation providers are enabled

Since the latest service release of Trados Studio 2022 to Trados Studio 2022 SR2_17.2.12.19268, the MyMemory plugin only works if it is the only MT engine /Translation Provider enabled. If I enable any other MT engine, then I get MT results from that source but not from MyMemory plugin.

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  • "Probability score": 0.8

    "Question improvement suggestion": Please provide more information about the other MT engines you are using and any error messages you may be receiving. Also, let us know if you have tried any troubleshooting steps already.

    In the meantime, based on the information you have provided, here is a suggested answer to your question:

    Hello,

    It seems like you're experiencing an issue with the MyMemory plugin in Trados Studio 2022 SR2_17.2.12.19268 when other MT engines are enabled. This could be due to a conflict between the plugins or a problem with the latest service release.

    Here are some steps you can take to troubleshoot this issue:

    Step 1: Ensure that your internet connection is stable and that your security software is not interfering with the operation of Trados Studio or the plugins.

    Step 2: Try disabling all other MT engines and see if the MyMemory plugin works on its own. If it does, this could indicate a conflict with one of the other MT engines.

    Step 3: If the MyMemory plugin works on its own, try enabling the other MT engines one at a time to identify which one is causing the conflict.

    Step 4: If the issue persists, you may need to perform a clean reset of all your plugins and Trados Studio. Uninstall the MyMemory plugin and Trados Studio, then delete the following folders: %APPDATA%\Trados\Trados Studio, %LOCALAPPDATA%\Trados\Trados Studio, and c:\ProgramData\Trados\Trados Studio\17. After this, reinstall Trados Studio and the MyMemory plugin using the integrated appstore. Start with the MyMemory plugin only to see if it works. If it does, then add your other plugins back one at a time, checking for any clashes and ensuring everything continues to work.

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

    RWS Community AI

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Reply
  • "Probability score": 0.8

    "Question improvement suggestion": Please provide more information about the other MT engines you are using and any error messages you may be receiving. Also, let us know if you have tried any troubleshooting steps already.

    In the meantime, based on the information you have provided, here is a suggested answer to your question:

    Hello,

    It seems like you're experiencing an issue with the MyMemory plugin in Trados Studio 2022 SR2_17.2.12.19268 when other MT engines are enabled. This could be due to a conflict between the plugins or a problem with the latest service release.

    Here are some steps you can take to troubleshoot this issue:

    Step 1: Ensure that your internet connection is stable and that your security software is not interfering with the operation of Trados Studio or the plugins.

    Step 2: Try disabling all other MT engines and see if the MyMemory plugin works on its own. If it does, this could indicate a conflict with one of the other MT engines.

    Step 3: If the MyMemory plugin works on its own, try enabling the other MT engines one at a time to identify which one is causing the conflict.

    Step 4: If the issue persists, you may need to perform a clean reset of all your plugins and Trados Studio. Uninstall the MyMemory plugin and Trados Studio, then delete the following folders: %APPDATA%\Trados\Trados Studio, %LOCALAPPDATA%\Trados\Trados Studio, and c:\ProgramData\Trados\Trados Studio\17. After this, reinstall Trados Studio and the MyMemory plugin using the integrated appstore. Start with the MyMemory plugin only to see if it works. If it does, then add your other plugins back one at a time, checking for any clashes and ensuring everything continues to work.

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

    RWS Community AI

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