Probability score: 0.8  

Question improvement suggestion: Provide specific details about the project settings you are using and any error messages you may have encountered.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello Chiaki,  

To address the issue of target segments not being populated with NMT in Trados Studio 2024, please follow these steps:  

**Step 1:** Verify that both the 'OpenAI Provider for Trados Studio' and 'DeepL Translation provider' plugins are correctly installed and updated to their latest versions.  

**Step 2:** Ensure that you have a stable internet connection, as both plugins require internet access to function properly.  

**Step 3:** Check your project settings:  

- Go to **File > Options > Language Pairs > All Language Pairs > Translation Memory and Automated Translation**.  

- Ensure that the option **'Apply automatic translation when no matches exist in the translation memory'** is enabled.  

**Step 4:** Since you mentioned that no TMs are used, make sure that the project is set up to allow NMT to fill in the target segments. You can do this by creating a new project and ensuring that the NMT providers are selected as the primary translation sources.  

**Step 5:** If the issue persists, try disabling one of the NMT providers (either OpenAI or DeepL) and test the other one individually to see if one of them is causing the problem.  

**Step 6:** Restart Trados Studio after making these changes to ensure that all settings are applied correctly.  

**Step 7:** If you still encounter issues, consider reinstalling the plugins for both OpenAI and DeepL to ensure they are functioning correctly.  

If you follow these steps and the problem continues, please provide any specific error messages or additional details about your project settings, as this will help in diagnosing the issue further.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

All the Steps suggested by RWS Community AI (Steps 1 to 7 above) had been done before I posted the issue.  Please provide a human advisor's comment.  If you are currently fixing (or planning to fix) the bug in the OpenAI/DeepL plugins, please inform us of that.  Thanks.

Hi Chiaki Yamaoka ,

We're aware of the issue reported and working on the fix for OpenAI( internal reference DET-299).  Once it's resolved, I'll update the post.

For DeepLwe will check and log accordingly.

Thank you!

Regards,

Oana