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Trados 2024 - AI provider translation not working

Xiping Wu

Hi,

i am trying the OpenAI provider plugin (lastest version) to pre-translate my files. 
so it started with setting up the connection. im using a local LLM and have already tested the conenction.

A screenshot showing the OpenAI provider plugin connection setup with a 'Connection Successful' message in a popup window.

A screenshot of the plugin settings, showing selected connection, prompts, search options, and search results with no errors or warnings.

then, i run the batch translation task. Though the task was completed with no errors, i still have no AI fills in my blank entries.

A screenshot of the batch processing completion screen, showing 'Finish' with no errors or warnings and a green checkmark for pre-translation.

And meanwhile, i tested the plugin in the editor view. I clicked the search button but receives no matches. The plugin seems not working properly.

A screenshot of the editor view with a red box highlighting the message 'No matches found or no search performed' under the OpenAI tab. 

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[edited by: RWS Community AI at 10:49 AM (GMT 0) on 16 Dec 2025]
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