DeepL API key authorization failed

Question

Hi, 
 Our DeepL plugin for Trados is not working anymore. We are getting an error message that our API keys are invalid, but when we check our accounts, we see "Your account is active. You can use DeepL Pro with this account." The key itself is also visible. Uninstalling and re-installing the plug-in also doesn't help. DeepL support responded " contact your plug-in provider, as we cannot provide technical support for third-party plug-ins". 
 
 Can you help us? 
 Thanks, 
 Leni

Anca Stoian · Answer

Hi Leni VERBOGEN , 
 Please see here Patrick Harnett's reply - this started happening because DeepL discontinued support for outdated authentication methods used by older versions of CAT tools and changed to new authentication methods. 
 The Trados AppStore Team implemented support for the new authentication methods from DeepL starting from Trados Studio 2022 (i.e.Trados Studio 2022, 2024). This means that the DeepL Translation Provider app will no longer work in Trados Studio 2021 and earlier versions. 
 What to do when this happens in Trados Studio 2022 and higher only: 
 
 Uninstall your current version of the DeepL Translation Provider under Add-Ins > RWS AppStore > Installed plug-ins 
 Make sure you have the latest version of Trados Studio installed
 
 for Trados Studio 2024 , this is version 18.1.3.6657 ; 
 for Trados Studio 2022, this is version 17.2.12.19268 ;

Install the latest version of the DeepL Translation Provider under Add-Ins > RWS AppStore > Plug-ins 
 
 Best regards, 
 Anca

Anca Stoian · Answer

Hi Michelle Atallah , 
 please read my post above and update your app as well. 
 
 Uninstall your current version of the DeepL Translation Provider under Add-Ins > RWS AppStore > Installed plug-ins 
 Make sure you have the latest version of Trados Studio installed 
 
 for Trados Studio 2022, this is version 17.2.12.19268;

Install the latest version of the DeepL Translation Provider under Add-Ins > RWS AppStore > Plug-ins 
 
 Thank you. 
 Best regards, 
 Anca

Rajan Chopra · Answer

Hi Anca, 
 The DeepL plugin version 7.1.3 resolved the API key authentication issue. Thank you for all your help. Rajan

Anca Stoian · Answer

Hi Sandor Juhasz 
 I am sorry, but I don't have any other suggestions, aside what Patrick posted already, I copied below what he said about the SR for Trados, but you can read his full reply on that post. 
 "The newer DeepL plugin versions are built/signed against the latest supported Studio releases and require Studio 2024 SR1 (and latest CU) to load; so they will show as "not compatible" on 18.0.x." 
 Best regards, 
 Anca

Anca Stoian · Answer

Hi Michelle Atallah , 
 Make sure first that you don't have the app installed more times in Trados - you can check by clicking in Trados Addins - RWS Appstore and see what you have in installed apps - if you have the DeepL app installed more than once, uninstall them and then install it fresh. Be sure that you are on the latest SR for your Trados and the latest app version. 
 If the issue persists, please create your own post - as if there is a technical issue, we cannot open a case with the technical support team from somebody else's post. 
 Make sure you indicate in your post your Trados version, the app version you installed and that it does not work after several attempts. 
 Thank you. 
 Best regards, 
 Anca

Anca Stoian · Answer

Hi Laurie Bennett 
 Make sure you downloaded the latest version of the app, and also that you are selecting the correct subscription you have with DeepL. 
 You can verify the app version on the appstore website: https://appstore.rws.com/plugin/24 
 And like I advised Michelle above, if the issue persists, please create your own post - as if there is a technical issue, we cannot open a case with the technical support team from somebody else's post. 
 Make sure you indicate in your post your Trados version (in Trados you click Help -About), the app version you installed and that it does not work after several attempts. 
 Thank you. 
 Best regards, 
 Anca

Anca Stoian · Answer

Hi Michelle, 
 Did you uninstall the plugin and installed this version of the app from here: https://appstore.rws.com/plugin/24 
 
 Other customers installed it and confirmed it works as expected. 
 Best regards, 
 Anca

Anca Stoian · Answer

Hi Patrick Andrew Hartnett 
 Do you have any other suggestions about Michelle Atallah 's issue? 
 Michelle indicated Trados is on the latest SR for Trados 2022 and the app is the correct one and she tried a few times to make it work without success. 
 Thank you! 
 Best regards, 
 Anca

Anca Stoian · Answer

Hi Rajan Chopra , 
 please see my reply below and update your Trados and your app. 
 Best regards, 
 Anca

Anca Stoian · Answer

Hi Marike MICHEL , 
 As I mentioned below, this happened because DeepL discontinued support for outdated authentication methods used by older versions of CAT tools and changed to new authentication methods. 
 The Trados AppStore Team implemented support for the new authentication methods from DeepL starting from Trados Studio 2022 (i.e.Trados Studio 2022, 2024). 
 This means that the DeepL Translation Provider app will no longer work in Trados Studio 2021 and earlier versions, like your Trados 2019, which all are no longer supported technically and by engineering. 
 Best regards, 
 Anca

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DeepL API key authorization failed

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