Probability score: 0.6  

Question improvement suggestion: Provide specific details about any error messages encountered previously and clarify if any changes were made to the system or software before the issue occurred.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello Christiane,  

It sounds like you're experiencing a frustrating issue with the DeepL plugin in Trados Studio. Let's go through some steps to troubleshoot this problem:  

**Step 1:** Verify that you have the latest version of the DeepL plugin installed. You mentioned you have version 6.2.6.0, so check if there is a newer version available in the RWS AppStore.  

**Step 2:** Ensure that Trados Studio 2022 SR2 is fully updated. Go to the Help tab and select "Check for updates" to make sure you have the latest build.  

**Step 3:** Uninstall the DeepL plugin completely. You can do this by going to the Add-Ins tab, selecting RWS AppStore, and then Installed plug-ins. After uninstalling, restart Trados Studio.  

**Step 4:** After restarting, reinstall the DeepL plugin from the RWS AppStore.  

**Step 5:** Check your API key again to ensure it is valid and correctly entered. If you have a DeepL Pro subscription, confirm that it is still active.  

**Step 6:** Review the languages in your project and ensure they are supported by DeepL. Some languages may not have available translation engines, which could lead to the "No matches found" message.  

**Step 7:** If the issue persists, consider checking the health status of the DeepL Machine Translation Provider in the RWS AppStore. If it shows "Not Configured," you may need to validate the configuration.  

If you follow these steps and still encounter issues, please provide any additional details about changes made to your system or software, as this could help in diagnosing the problem further.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

I already performed all these steps. But the issue persists

HiChristiane Feldmann-Leben 

Please see if this article helps - Deepl plugin showing no results in Trados Studio - RWS Customer Support

Kind regards,

Hi Ana,

tried all this, but it doesn't work. There must be a new bug. I have spent now 2 hours solving this without any solution. Trados is so expensive. Why can't it just work?

And to add an observation: I changed the key according to the instruction, but when I opened another project where still the old key was, there should have been an error message. But there was no error message (something like "wrong key" or "invalid key". So I suppose, the root is not an obsolete key but a non existing connection between the plugin and deepl.

Hi again Christiane Feldmann-Leben 

As mentioned on the other post, I have reported the issue internally, and it appears that a recent update from Deepl introduced this problem. The Deepl support team is actively working to resolve it as quickly as possible. This is not an issue with our product, and Deepl has confirmed this. We will keep you informed here on the forum about the progress of the resolution.

Kind regards,