DeepL plugin not working in Trados Team

Question

Hello everyone, 
 
 For the last few days DeepL plugin is not working in Trados Team. I tried updating the plugin, creating a new key, changing the API version from v1 to v2 and then back to v1. 
 
 Files are not pre-translated and in the Lookups panel I have only the source English text and no translation under it. 
 
 No error is thrown at any stage. In the Task History tab the Machine translation step is shown as completed.

Anca Stoian · Answer

Hi Bianca Coggiola , 
 Can you please let me know if this is working now? thank you. 
 Best regards, 
 Anca

Anca Stoian · Answer

Hi Bianca 
 I verified and you are registered as a support user with a gmail email address, is that the email which you used to log a case?

Anca Stoian · Answer

Bianca Coggiola Hi Bianca, I have opened a case and added the support contract as note for the team to know, please mention this issue of login to them so they can look into it as well. As for the DeepL one, the team can investigate if it's related to us or not the issue you indicated.
 We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0048844.

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DeepL plugin not working in Trados Team