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Error message loading application plug-ins when opening Studio 2015

Jean Drescher

Hello,
When opening SDL Studio, it stops with the following message: "ErrorMessage>An unexpected error has occurred while loading the application plug-ins." Closing the windows allow Studio to start but without plug-ins. Anyone with a suggestion to solve the issue?
Note: I did try to configure the Web Lookup application the day before... This has probably something to do with the issue.
Any help appreciated. Thanks. Jean
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    Hello Jean,

    Try removing the plugins and restart Studio, that will at least rule out the Web Lookup as the cause of your issue.  So delete these files/folders:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12\Plugins\Packages\Web Lookup.sdlplugin

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12\Plugins\Unpacked\Web Lookup\

    Then restart Studio and see if the problem has gone away.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
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  • 0 in reply to Paul
    Hi Paul,

    Thanks for your suggestion, but it didn't work. Could be something else ? This morning when starting up, a window opened to ask for the activation code. Is this to be expected as well ?
    Thanks for your help.
    Jean
  • 0 in reply to Jean Drescher
    Hi Jean,

    ok - good to know it wasn't the WebLookup causing the problem. In this case can you rename these files:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0\UserSettings.xml

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0\BaseSettings.xml

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0\plugincache.xml

    Then restart Studio.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul
    Hi Paul,
    I did find the files but I am not sure what do you mean by "renaming" the files. Could you explain?
    Thanks much.
    Jean
  • 0 in reply to Jean Drescher
    Hi Jean,

    You could delete them and they will be recreated, but given they may contain things you have customised I prefer to rename them to see whether it helps. If you have not customised Studio at all, then don't worry, just delete them.

    But by rename I meant change usersettings.xml to usersettings.xml_ for example. So I added the underscore to the end. You could rename them to anything you like... the important thing is Studio doesn't recognise them and will recreate a default.

    Does that help?

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul
    Hi Paul,

    I did rename the files but to no effect. I saved the details of the error message. Would that help? On the other hand, being new to Studio 2015, I haven't much customized the interface so if it takes to reinstall, that is a possibility..;
    Thanks
    Jean

    <SDLErrorDetails time="2/22/2016 11:24:01 AM">
    <ErrorMessage>An unexpected error has occurred while loading the application plug-ins.</ErrorMessage>
    <Exception>
    <Type>System.UnauthorizedAccessException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>mscorlib</Source>
    <HResult>-2147024891</HResult>
    <StackTrace><![CDATA[ at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
    at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
    at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)
    at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, Boolean useAsync)
    at MS.Internal.IO.Zip.ZipArchive.OpenOnFile(String path, FileMode mode, FileAccess access, FileShare share, Boolean streaming)
    at System.IO.Packaging.ZipPackage..ctor(String path, FileMode mode, FileAccess access, FileShare share, Boolean streaming)
    at System.IO.Packaging.Package.Open(String path, FileMode packageMode, FileAccess packageAccess, FileShare packageShare, Boolean streaming)
    at System.IO.Packaging.Package.Open(String path, FileMode packageMode, FileAccess packageAccess)
    at Sdl.Core.PluginFramework.PackageSupport.PluginPackage.OpenPackage(FileAccess fileAccess)
    at Sdl.Core.PluginFramework.DefaultPluginLocator.SyncPlugInPackages(String thirdPartyPluginsDirectory, String thirdPartyPluginsPackagesDirectory)
    at Sdl.Core.PluginFramework.DefaultPluginLocator.SyncPlugInPackages()
    at Sdl.Core.PluginFramework.DefaultPluginLocator.GetPluginDescriptors()
    at Sdl.Core.PluginFramework.ValidatingPluginLocator.ValidateThirdPartyPluginDescriptors()
    at Sdl.Core.PluginFramework.ValidatingPluginLocator..ctor(IPluginLocator baseLocator)
    at Sdl.Desktop.Platform.Implementation.Studio.LoadPlugins(Boolean loadThirdPartyPlugins)]]></StackTrace>
    </Exception>
    <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>12.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>12.0.4996.3</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>cucromber\Jean</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>CUCROMBER</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>3007424 MB</PhysicalMemory>
    </Environment>
    </SDLErrorDetails>
  • 0 in reply to Jean Drescher
    1. Hi Jean,

    ok - one last thing to try.  Can you rename this folder and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\

    If that fails can you try the following;

    1. Uninstall Studio
    2. Make sure the following folders are completely removed after uninstalling
      c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\
      c:\Program Files (x86)\SDL\SDL Trados Studio\Studio4\
    3. Install Studio again

    If that still doesn't resolve the problem I'll log a case for you and we'll get a support engineer to take a look.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul
    Hi Paul,

    It still does it. Did it while reinstalling Studio...

    B R
    Jean