Núria Masdéu Martínez 

The advice I have been given for this, as I also see this from time to time, is to add these exceptions:

https://gateway.sdl.com/CommunityKnowledge?articleName=000001949

But to be brutally honest this isn't really helpful for me either (I have no control over this on my work machine) so I typically ignore the message as it doesn't really affect me.

So, if this is a problem for you I suggest you work around the appstore issue by downloading directly from here: https://appstore.rws.com/  There are no restrictions and you don't need to be signed in.

Can you tell me if this is a permanent problem or you only see this sometimes?  Also what version of Studio are you using?

Hi Paul,

Thanks a lot for your reply.

I've tried adding the exceptions and it doesn't work. I've also downloaded a plug-in but I can't use it unless I'm logged in...

To answer your question, it's a permanent problem since it appeared the first time.

Is there any way I can receive paid assistance? I have Trados Studio Professional 2021. It's been a few months now since Studio is not fully functional for me and I use it on a daily basis for work.

Thanks in advance for your help and best regards,

Núria

Núria Masdéu Martínez We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00820936 .

Thank you so much!