No apologies needed. We're all learning. Privacy settings prohibit me from moving your content but also prohibit users from moving content to other locations. Would it be a big hassle if you just cut and paste it? Appreciate your engagement with us so lets have a laugh and fix it. :-)

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Ivan Bertrand over 10 years ago

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0 Jesse Good over 10 years ago

I remember seeing this error on one machine where I work. We installed SP2 on 10 or so machines, and only 1 had this problem.
The solution is simply to reinstall Trados from scratch and then reinstall SP1 and SP2 in that order.
Also, make sure your Multiterm is also up to date. Incompatabilites between versions may cause this problem.
Anytime you see "Method not found: " that immediately implies that you have an installation problem,
as a missing Method means that the update didn't work correctly.
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0 Ivan Bertrand over 10 years ago in reply to Jesse Good
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0 Jesse Good over 10 years ago in reply to Ivan Bertrand

Are you referring to the version of Trados under the control panel?
In order to uninstall Trados: (Reference: http://producthelp.sdl.com/kb/Articles/4457.html)

1. Click on Start > Control Panel > Programs and Features.
2. In the list of installed programs scroll to the product update, for example SDL Trados Studio 2011 SP2 - Remove suite of products
3. Select this entry with a click and then click the Uninstall button.

I can't remember but you may need to uninstall SP1 also after the above.
Also take note of the following notes (from the reference link)

NOTE 1: Make sure to use the downloaded installer on your local machine and do not use the Download and run... or Save and Run... or Run... feature directly from your browser.

NOTE 2: Windows Vista and Windows 7 users that use an active User Account Control (UAC) should launch the installer with a right-click and select Run as Administrator....
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0 Jesse Good over 10 years ago in reply to Ivan Bertrand

Are you referring to the version of Trados under the control panel?
In order to uninstall Trados: (Reference: http://producthelp.sdl.com/kb/Articles/4457.html)

1. Click on Start > Control Panel > Programs and Features.
2. In the list of installed programs scroll to the product update, for example SDL Trados Studio 2011 SP2 - Remove suite of products
3. Select this entry with a click and then click the Uninstall button.

I can't remember but you may need to uninstall SP1 also after the above.
Also take note of the following notes (from the reference link)

NOTE 1: Make sure to use the downloaded installer on your local machine and do not use the Download and run... or Save and Run... or Run... feature directly from your browser.

NOTE 2: Windows Vista and Windows 7 users that use an active User Account Control (UAC) should launch the installer with a right-click and select Run as Administrator....
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0 Wilfried Rijsemus (former member) over 10 years ago in reply to Jesse Good

Gentlemen, please move your conversation to the right place and do other people a favor by sharing your knowledge in the right location
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0 Ivan Bertrand over 10 years ago in reply to Wilfried Rijsemus (former member)
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0 Wilfried Rijsemus (former member) over 10 years ago in reply to Ivan Bertrand

No apologies needed. We're all learning. Privacy settings prohibit me from moving your content but also prohibit users from moving content to other locations. Would it be a big hassle if you just cut and paste it? Appreciate your engagement with us so lets have a laugh and fix it. :-)
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