Hi there, I need assistance. My RWS/Moravia account is blocked. Also, could you please reset my SRT account since I lost access to the authenticator that generates the 6-digit code needed to log into it?

Question

Hello, 
 My RWS/Moravia account is blocked. Yesterday, it was okay, but today, the platform says that my account is not registered. Also, could you please reset my SRT account since I lost access to the authenticator that generates the 6-digit code needed to log into it? I had already requested a reset to my SRT account to regain access, but your reset with authentication failed.

My SRT account is: meta.silviaortega@rws.com My RWS account is: paonus@moravia.com 
 
 Incident# 266464

Thanks for your help.

Adrian · Answer

Dear Paola Ortega , 
 
 Thank you for contacting us regarding this issue! If you have reached out to ServiceDesk@rws.com, regarding the problems you are facing with the Partners/Workzone portal, please contact them back regarding this aspect, as they are the only ones who can assist. 
 
 Best regards, 
 
 Adrian

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Hi there, I need assistance. My RWS/Moravia account is blocked. Also, could you please reset my SRT account since I lost access to the authenticator that generates the 6-digit code needed to log into it?