Colleague gets "Account not Approved" message when logging into the Community

Question

A Colleague gets "Account not Approved" message when logging into the Community. How can this be resolved?

Georgiana Iancu · Answer

Hi Peter Johnston 
 Could you please let me know which account we're referring to? 
 If possible, could you share their details with me in a DM so we can look into this further and work on resolving the issue? 
 Thank you so much! 
 Best regards, 
 Georgiana

Georgiana Iancu · Answer

Hi Yacouba ZIDA 
 For matters pertaining to other RWS platforms such as TrainAI Community, please address them in the correct area such as: RWS Services: Train AI & others 
 This forum area is dedicated to RWS Community as a platform, and as such the help you seek is better suited in the recommended area. 
 To clarify, we&rsquo;re RWS Community, not TrainAI Community (which seems you are looking for by your screenshot), and as such, we&rsquo;re not the right contact to address your specific request. 
 To clarify further:

The RWS Community supports users of RWS&rsquo;s broader services and tools (like Trados Studio or translation solutions), providing resources and engagement for our clients and partners.

The TrainAI Community is a separate group focused on AI training data tasks &ndash; like annotation or transcription &ndash; where freelancers worldwide contribute to AI projects on a per-task basis. 
 
 Thank you for your understanding. All the best, Georgiana

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Colleague gets "Account not Approved" message when logging into the Community

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