A Colleague gets "Account not Approved" message when logging into the Community. How can this be resolved?

A Colleague gets "Account not Approved" message when logging into the Community. How can this be resolved?

I have received an email about my account being Offboarded but I have been working consistently and my Multimango score was 1.63. I haven't received rationale yet. I hope you find a solution cause I've only been told to submit a help desk ticket.
Could you please let me know which account we're referring to?
If possible, could you share their details with me in a DM so we can look into this further and work on resolving the issue?
Thank you so much!
Best regards,
Georgiana
Hi Brittany Jitta ,
For matters pertaining to other RWS platforms such as TrainAI Community, please address them in the correct area such as: RWS Services: Train AI & others
This forum area is dedicated to RWS Community as a platform, and as such the help you seek is better suited in the recommended area.
All the best,
Georgiana