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Cant login using moravia email

MD SARHAN SARKER SAYEL

HI,

When I try to login using my moravia account it shows 

" This username may be incorrect. Make sure you typed it correctly. Otherwise, contact your admin ".

but I am absolutely sure that the email is correct. That is why I cant use the Cisco AnyConnect vpn to login to SRT Halo. 

Although I can use my personal work email to login to workzone.

What is actually wrong here and how can I fix this ? 
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    Thanks for reaching out! We are dedicated to providing you with quality support in a timely and efficient manner.

    Please follow the steps below to review helpful articles and submit queries to our support platform (hosted by Zendesk). We have specially designed this space to assist with any issues you might experience.

    1. Create a Zendesk Account
    • To access support, you need to create an account and always be signed in when submitting requests. 

    ** Please use the same email address you used when you signed up to RWS. This will also be the email address you will use when submitting any support request. **

    1. Explore the TrainAI Help Center
    • Search Bar: Type key words related to your issue to search through relevant articles and similarly resolved issues.
    • Frequently Asked Questions (FAQs): Check the FAQs sections for answers to many commonly asked questions.
    1. Submit a Request
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