Hello - this probably means you need to create a new account, from scratch. Please try this and reach out to our Support Center if you encounter any issues. 

Thank you!
TrainAI Community Team

Hello - this probably means you need to create a new account, from scratch. Please try this and reach out to our Support Center if you encounter any issues. 

Thank you!
TrainAI Community Team

Thank you for your advice. I think you are right. I have already submitted a new request via the Support Centre and am waiting for a response.

I have been having the same issue for a week now, I have tried to contact the support but did not receive any response, I have even sent an email to the diamond team. What should I do.