Hi Iroques,

I understand that response times on Zendesk can sometimes feel slow; however, submitting a ticket is still the best way to ensure your issue is formally logged and reviewed by the team. 

Hi Iroques,

I understand that response times on Zendesk can sometimes feel slow; however, submitting a ticket is still the best way to ensure your issue is formally logged and reviewed by the team. 

Hi Sowmya Kuncha,

Thank you for the advice. I have actually already logged a formal ticket via Zendesk as my first course of action, though I am still waiting for a response from the official support team.

While I appreciate you stepping in to help, I find the current situation quite concerning. It seems to be a recurring pattern for vendors outside of North America and G7 countries to be pushed to complete assessments and perform tasks at a high level without any certainty that their payment accounts are properly configured.

It raises a serious question about the standard for international vendors: are we expected to continue performing without knowing exactly how or when we will be paid? One can't help but wonder if the focus is primarily on the currency exchange advantage of hiring in regions like mine, rather than ensuring a functional administrative setup for the people doing the work.

I value the opportunity to contribute to projects like MultiMango and ECHO, but the lack of transparency regarding the "receivable" side of the relationship is frustrating.

Thanks again for the support!

Best regards,

Iroquês Medeiros - Brazil