Not Considering

Setting to "not considering" as this should probably be reported as a bug to our support team - thanks

Open Passolo Package while Passolo is already open

1. If I have opened the program Passolo 2015 and would like to open an lpu project or a tbulic file with a double click, 
I get the error message that the license information cannot be found. In this case, I need to drag the Passolo package or project to the 
Passolo program interface to open it or close the Passolo program and then I can open the project or package with a double click. 
This "break" when working is very annoying. From other programs I know that - even if the program itself is already open, 
I can nevertheless easily open another file in the same program with double-click.
Vanessa Veelers
Parents

  • Hi Daniel,

    I already contacted the support team concerning this issue. The support already closed my case and I have been told to post it here. The answer was as follows: "You can only start an instance of Passolo and double clicking a lpu would start a second one which is blocked by the license system.

    As workaround you can directly open the file from Passolo if you have an instance open."

    --> This is a really annoying fact that I face many times a day. It is like I already have Microsoft Word open as a program and I cannot open any Microsoft Word File by double-clicking but I have to pull it via drag and drop into the Word program to get it open.

Comment

  • Hi Daniel,

    I already contacted the support team concerning this issue. The support already closed my case and I have been told to post it here. The answer was as follows: "You can only start an instance of Passolo and double clicking a lpu would start a second one which is blocked by the license system.

    As workaround you can directly open the file from Passolo if you have an instance open."

    --> This is a really annoying fact that I face many times a day. It is like I already have Microsoft Word open as a program and I cannot open any Microsoft Word File by double-clicking but I have to pull it via drag and drop into the Word program to get it open.

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