Looseleaf Output - extra line and page issue in XPP 9.4

Question

Hello. First, the basic info – we just upgraded to XPP 9.4.1.0 from XPP 9.3.1.0 and are running on a Linux server using RHEL 7.9 (Maipo).

We have noticed something quirky in our loose-leaf products since upgrading.

Whenever the first page of a loose-leaf group starts with an element that has the value for End Previous set to “line” or “page”, we get an extra line or page at the beginning of the loose-leaf page range.

So, for example, if our first loose-leaf page is 4.1 and it has a <para> tag that starts on that page, and End Previous is set to “line”, we get an extra blank line at the top of page 4.1 before the text for <para> starts. Likewise, if End Previous is set to “page”, we get a blank page 4.1 and the <para> output is on page 4.2.

It is almost as if End Previous is executing twice for the first element of a loose-leaf page range.

Note that if the text on the first page in the loose-leaf range starts in the middle of an element, there is no issue. For example, if the last page before the loose-leaf range has <para> and the 1st page of the loose-leaf range has </para> then the output is good. This only happens when the entire output for the element (such as <para>) is on the 1st loose-leaf page.

I hope that made sense. If not then let me know and I’ll clarify.

Does anyone have any thoughts on this? We did not see this in 9.3.1.0 and we have not changed our print specs.

Any help is appreciated.

Jonathan Dagresta · Accepted Answer

Sorry, Clifton, I meant to respond earlier to your last post. 
 Thank you for using an alternative to get your sample data submitted with your support ticket, since the archive tool wasn't working for you. 
 If you can take the time, I recommend that you work with support to figure out why doing a Job Archive is not working for you. From a support perspective, this is a vital tool that really needs to be working (and if there is some intrinsic problem with it that needs to be addressed/fixed, other customers may be affected as well). 
 I'll just mention for everyone reading this that the XPP XyArchive tool should really be your go-to tool for bundling up a sample to submit with a support ticket (specifically doing a Job Archive with at least font libraries, dictionaries, and images always included, i.e. the Fonts, Dictionaries, and Graphics options selected). 
 This tool (Job Archive) is specifically designed to gather up (almost) everything support needs for being able to successfully run your sample. One exception is any (non-standard) psres fonts (.pfa/.otf/.ttf files) that your sample uses; if you can separately bundle those files up and also include them with your support ticket it is greatly appreciated (and there is a promise that such fonts provided will only be used for support purposes, if you have any font licensing concerns). 
 Yes, the Job Archive files can be quite large, but be assured that there is an easy way that you can submit such large files to support when they are too large to attach to a support ticket (support will provide instructions via your ticket). 
 The faster that support can successfully run your sample on our systems (i.e. have all the needed pieces), the faster we can get an answer/resolution to you. And that, after all, is really the goal. 
 BTW for everyone else who is interested in the resolution for this thread, the extra line/page problem that was happening with the sample was resolved by a change to a custom macro (w/o any change to XPP composition itself).

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Looseleaf Output - extra line and page issue in XPP 9.4

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