We have an issue where Internet Explorer 11 will not print when XPP is installed. We cannot print to a networked printer or PDF. This is true for either 8.4 or 9.1. If we uninstall XPP and leave all else the same, IE11 will print. Re-install XPP, no printing.
Does anyone else experience this?
Also, if anyone knows how to fix without downgrading to IE8, which seems to be the only IE version that allows printing, that would be great.
:)
Hi Rich,
Looks like SDL is already on this; any chance you could give a little more detail on what's been tried so far?
-- Are you testing exclusively with networked printers with a print server (is printing to a USB device is also affected)?
-- Have you come across anything in the event log(s)?
-- Have you uninstalled portions of the XPP suite on the client? On a hunch, I would try removing the MKS Platform Components or the X/Server first.
Barry Stankiewicz - any chance this could be a "global support ticket" that multiple companies contribute to (and are subsequently issued a patch)?
Kind regards
Thomas
P.S. Microsoft is dropping support for Internet Explorer versions earlier than 11 (assuming some of those affected by this are using Windows 7 clients / Server 2008 R2 SP1 or later). (source)
Hi all,
We think we might have some good news soon on a "solution" (or workaround) to this problem.
Stay tuned for a post on this from Customer Support.
Jonathan Dagresta
RWS Group/XPP Development
The workaround for this problem is to do the following:
1. As an administrator on the computer that is not printing out to IE.
2. Go to "Control Panel/Fonts" and locate "Fixed Pitch 850 Xyfont Normal Normal",
3. Right-click and select "Delete" (It should prompt for confirmation).
4. After it is deleted you should be able to print out of IE.
5. If it still does not work, reboot and then try again.
6. Since XPP needs this font to print SD files, go to "%XYV_EXECS" and locate "vuem.ttf".
7. Right-click and select "Install".It should re-install the font.
8. Go back into IE and verify that you can still print.
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NOTE:
On older versions of Windows (e.g. Windows 2003) you cannot just right-click on %XYV_EXECS%\vuem.ttf and select "Install" - you get no such choice.
In that case you do have to Copy/Paste %XYV_EXECS%\vuem.ttf into the C:\Windows\Fonts directory (and the end result is the same).
You do get the right-click "Install" choice on a font in Windows 7/2008 and later.
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