Hi Chris Carter .

The error message you’re encountering—“Hello Chris Carter / We could not find an active Language Weaver account associated with this email address”—indicates that your account is available in RWS ID but isn’t associated with a specific Language Weaver account. This situation can occur if you were previously enrolled in an account that has since been deleted or is no longer active. Essentially, your username is still recognized by RWS ID (matching your first name and last name to your email address), but it’s no longer valid within Language Weaver.

Here are a couple of things to consider:

1. Email Addresses: Double-check that you’re using the same email address when logging in via Edge and Chrome. If it works in Edge, it should also work in Chrome.

2. Colleague’s Situation: For your colleague, it’s possible that both of you were using a different Language Weaver account previously. Ensure that the email addresses you’re using to log in are registered as users in the new account.

If you continue to experience issues, I recommend reaching out to your account manager or contacting support. They’ll be happy to assist you in resolving this and ensuring that both of you can access the Language Weaver portal from any browser you prefer.

Feel free to ask if you need further assistance! 

Thank you

Aha!  We recently moved our account from the Europe-based instance to the US-based instance and not everybody updated their bookmarks.  Using the new URL fixed the issue.  Thanks!