Daniel Radice 

It helps to note which version you are working with and then post into the appropriate forum for that version.  I think the general forum probably gets overlooked by the developer.

Tagging Eugene Kuchynski so he sees your post... he's normally incredibly responsive!

Hi Paul !

Thanks for the tips on how to use these forums properly, and sorry for spamming the other group!

I've now posted in the main TBM group, and also tagged all group owners. No response yet. It's starting to cause problems that I can't invoice customers or now even access TBM.

It seems rather odd that TBM doesn't have any kind of automatic password reset system. At least I couldn't find any information about it.

Regards,

Dan

Daniel Radice 

I think you're unlucky in that both group owners have limited availability this week... unusual circumstance.  I'm sure you'll get a response by the end of the week.  Thanks for your patience.

Hi Daniel,

Daniel Radice said:

As of about a month ago, all my invoices have the biller field empty, even though my company information is entered in the settings, as before.

You use custom invoice templates or default ones? Here is the correct binding for the Biller info which should be used in your invocie templates:

Daniel Radice said:

I would update to try and fix the bug, but I get an error (the remote server returned an error (404)) every time I try to download the update, even though my network connection is definitely working fine.

Just checked in few other instances, and in both cases update was downloaded correctly. Just in case, here is the direct link to the lates update (I suppose you use Essential version?):

 update.sdl.com/.../trados_business_manager_desktop_6.1.66.exe

Hi Eugene,

Thanks for your reply. Could you check my message in the Business Manager group? After reinstalling, I can't login to TBM at all, so I can't yet try your suggestions.

Also, I am using default templates, so its isn't caused by custom settings.

And the update link you pasted seems to be incomplete. It reads update.sdl.com/.../trados_business_manager_desktop_6.1.66.exe. Could you send the full link? Hopefully installing the latest version will solve these other problems.

Regards,

Dan.