Trados Business Manager – End of Life Announcement

Trados Business Manager (TBM) has reached end of life. Following the discontinuation of TBM sales on 31 October 2023, all maintenance and support services will conclude on 31 October 2024.
What Does This Mean for TBM Users?

  • End of Services: RWS will no longer provide any services related to the installation or updating of TBM.
  • Existing Installations: TBM will remain functional where already installed, but the RWS support team will not offer assistance in troubleshooting issues, addressing reported problems, or providing further development for TBM.
  • Documentation: The TBM documentation has been removed from docs.rws.com.
  • Community Support: The community forum for TBM will remain accessible in a read-only format for users to reference if needed.
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Biller information not showing on invoices

Daniel Radice

Hi!

As of about a month ago, all my invoices have the biller field empty, even though my company information is entered in the settings, as before.

I'm running version 6.1.55. I would update to try and fix the bug, but I get an error (the remote server returned an error (404)) every time I try to download the update, even though my network connection is definitely working fine.

Deactivating and reactivating the product doesn't seem to be an option either, because I also get an error when I try to do that!

Any suggestions?

Regards,
Dan
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  • 0

    Hi Daniel,

    Daniel Radice said:

    As of about a month ago, all my invoices have the biller field empty, even though my company information is entered in the settings, as before.

    You use custom invoice templates or default ones? Here is the correct binding for the Biller info which should be used in your invocie templates:

    Daniel Radice said:
    I would update to try and fix the bug, but I get an error (the remote server returned an error (404)) every time I try to download the update, even though my network connection is definitely working fine.

    Just checked in few other instances, and in both cases update was downloaded correctly. Just in case, here is the direct link to the lates update (I suppose you use Essential version?):

     update.sdl.com/.../trados_business_manager_desktop_6.1.66.exe
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Reply
  • 0

    Hi Daniel,

    Daniel Radice said:

    As of about a month ago, all my invoices have the biller field empty, even though my company information is entered in the settings, as before.

    You use custom invoice templates or default ones? Here is the correct binding for the Biller info which should be used in your invocie templates:

    Daniel Radice said:
    I would update to try and fix the bug, but I get an error (the remote server returned an error (404)) every time I try to download the update, even though my network connection is definitely working fine.

    Just checked in few other instances, and in both cases update was downloaded correctly. Just in case, here is the direct link to the lates update (I suppose you use Essential version?):

     update.sdl.com/.../trados_business_manager_desktop_6.1.66.exe
    emoji
Children
  • 0 in reply to Eugene Kuchynski

    Hi Eugene,

    Thanks for your reply. Could you check my message in the Business Manager group? After reinstalling, I can't login to TBM at all, so I can't yet try your suggestions.

    Also, I am using default templates, so its isn't caused by custom settings.

    And the update link you pasted seems to be incomplete. It reads update.sdl.com/.../trados_business_manager_desktop_6.1.66.exe. Could you send the full link? Hopefully installing the latest version will solve these other problems.

    Regards,

    Dan.
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