Hi Daniel,

Since I already answered about download link, here is a step by step guide how to recover your password:

community.rws.com/.../120137

Hope it helps!! When you recover it, let's move to invoice template and biller details.

Hi Eugene!

Thanks for your reply. Let's use this thread to continue the conversation

Firstly, could you resend the download link? It seems that you forgot to make it a link in your response on the thread, so it was just plain text showing part, but not all, of the link path.

What I have on my machine at the moment is an old TBM v6 (I found it still in my downloads folder from before, it's the one I used to try reinstalling TBM last week)

I've tried the password reset instructions you shared, but so far they are not working for me:

There are 2 database files in the folder for some reason.

For both, I cleared the passwords as above. Both had username DRadice rather than Admin, so I changed it to Admin in both. Logging in with Admin and password still doesn't work. I also tried moving the conflicted database out of the folder, in case that would help.

Once I have that download link, perhaps doing this with the most up-to-date version will work?

Regards,

Dan.

Hi Eugene!

Thanks for your reply. Let's use this thread to continue the conversation

Firstly, could you resend the download link? It seems that you forgot to make it a link in your response on the thread, so it was just plain text showing part, but not all, of the link path.

What I have on my machine at the moment is an old TBM v6 (I found it still in my downloads folder from before, it's the one I used to try reinstalling TBM last week)

I've tried the password reset instructions you shared, but so far they are not working for me:

There are 2 database files in the folder for some reason.

For both, I cleared the passwords as above. Both had username DRadice rather than Admin, so I changed it to Admin in both. Logging in with Admin and password still doesn't work. I also tried moving the conflicted database out of the folder, in case that would help.

Once I have that download link, perhaps doing this with the most up-to-date version will work?

Regards,

Dan.

Hi Daniel,

Sure, here is the current link:

update.sdl.com/.../trados_business_manager_desktop_6.1.66.exe

By the end of the day, probably version will change to 6.1.67.

Daniel Radice said:

For both, I cleared the passwords as above. Both had username DRadice rather than Admin, so I changed it to Admin in both. Logging in with Admin and password still doesn't work.

Are you sure that password is cleared and saved? If to refresh this table in the utility, you see NULL value for the password?

Also, are you sure that you didn't change database file location, and the app uses this database path? See reference here (Connection string local):

 Config file (appsettings_global.json)  

Daniel Radice said:

Once I have that download link, perhaps doing this with the most up-to-date version will work?

I don't think update will help, the behavior will be the same. Just please confirm that you are using correct database path, and that table looks like this:

It MUST work, no other way.

Hi Eugene,

Thanks for sending that link. Just wanted to let you know that, believe it or not, the update did solve everything! After that, I could log in fine and the problem with the invoices had disappeared.

Mysterious, but thankfully a simple solution in the end and no need now to work out what was causing all the trouble

Regards,

Dan.