Hello,
we purchased our TBM licence back in December and we've been trying to get it running since then.
We've had countless remote sessions with SDL technicians to help fix our issues, yet after 4 months, when I tried to start it yesterday, all data I ad previously entered was gone.
At this point, we would like to know if we could our money back, since the product is not as good as it seems; honestly, the fact that we still have to request remote sessions for help is quite annoying, it seems that the product is not as top quality as it is presented to be, it def still needs a lot of updating.
Let me know.
Thank you for you attention.
Kind regards.
Giulia Fontolan