Trados Business Manager – End of Life Announcement

Trados Business Manager (TBM) has reached end of life. Following the discontinuation of TBM sales on 31 October 2023, all maintenance and support services will conclude on 31 October 2024.
What Does This Mean for TBM Users?

  • End of Services: RWS will no longer provide any services related to the installation or updating of TBM.
  • Existing Installations: TBM will remain functional where already installed, but the RWS support team will not offer assistance in troubleshooting issues, addressing reported problems, or providing further development for TBM.
  • Documentation: The TBM documentation has been removed from docs.rws.com.
  • Community Support: The community forum for TBM will remain accessible in a read-only format for users to reference if needed.

TBM still doesn't work

Hello,

we purchased our TBM licence back in December and we've been trying to get it running since then.

We've had countless remote sessions with SDL technicians to help fix our issues, yet after 4 months, when I tried to start it yesterday, all data I ad previously entered was gone.

At this point, we would like to know if we could our money back, since the product is not as good as it seems; honestly, the fact that we still have to request remote sessions for help is quite annoying, it seems that the product is not as top quality as it is presented to be, it def still needs a lot of updating.

Let me know.

Thank you for you attention.

Kind regards.

Giulia Fontolan

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