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End of Services: RWS will no longer provide any services related to the installation or updating of TBM.
Existing Installations: TBM will remain functional where already installed, but the RWS support team will not offer assistance in troubleshooting issues, addressing reported problems, or providing further development for TBM.
Documentation: The TBM documentation has been removed from docs.rws.com.
Community Support: The community forum for TBM will remain accessible in a read-only format for users to reference if needed.

Question

I usually open Trados business Manager (Essential) without problems and produce invoices every moths. This week suddenly I can no longer log into the program and it prompts me for a username and password. I don't know if some automatic upgrades ran in this last week. 
 Obviously I have tried Admin and User@TBM and it doesn't work, I have tried my email as the user name and the usual password. Then I tried reset the password from the general account in the website, but that didn't work. Maybe I get the username wrong? Where can I find it? How can I get back into the program and produce invoices?

Eugene Kuchynski · Answer

Hi, Ana, 
 This question was asked few time here already. But I'd like to ask you: are you sure that you never changed Admin password or Admin user name? 
 To solve your issue, please follow the steps described here: 
 community.rws.com/.../120137

Trados Business Manager – End of Life Announcement

Trados Business Manager > 00 - Licensing and Installation

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