I purchased a Languageweaver Team Yearly subscription using a credit card and the button Manage Subscription is disabled, so I cannot download my purchase invoice.

Question

I purchased a Languageweaver Team Yearly subscription using a credit card and the button Manage Subscription is disabled, so I cannot download my purchase invoice. There is a message "You are not allowed to manage this subscription. Please contact your account administrator if you want some changed to be made to this subscription." however I verified that I am administrator of my Languageweaver account. The only button which works in that page is "Contact us" which takes me to this community support forum. Is there a workaround for this issue or is there a way to contact languageweaver support without a support contract?

Screenshot of Trados Studio's Subscription Information page showing an error message 'You are not allowed to manage this subscription. Please contact your account administrator if you want some changes to be made to this subscription.' The Manage Subscription button is disabled, while the Contact Us button is active. Subscription details such as start and end date, and status are visible.

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[edited by: Trados AI at 10:26 AM (GMT 0) on 4 Mar 2024]

Radu Boloveschi · Answer

H Cheng We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00813222 .

Trados Enterprise, Accelerate, Team and cloud capabilities in Trados Studio > 1. General

I purchased a Languageweaver Team Yearly subscription using a credit card and the button Manage Subscription is disabled, so I cannot download my purchase invoice.