Hi Ina Brandt ,  can you confirm if I understood correctly the translation process:

1. Create a project with 2 files in Trados Studio

2. Upload the project in Cloud (you selected the cloud TM and cloud TB)

3. The target file was exported and the changes from the Review stage were not there

I would like to ask after importing the project into Cloud, where did you continue the translation, was it in Trados Studio or in Cloud Online Editor?

How did you try to export the target file? Did you tried to export it from Cloud/Online Editor or from Trados Studio -> Batch task -> Generate target files (Cloud projects)?

Alex J.

Hi Alex,

Thank you very much for your reply. Yes, this was the procedure I followed. I did the translation mainly in Trados Studio. In Trados Studio, I have the current version I needed to export, in the Cloud Online Editor it is a version without the corrections I made. I tried to export the target file via the Batch task in Trados Studio.

I have meanwhile completed the second file of this project. In the beginning, everything was fine, Trados Studio and Cloud version the same. The  next day I continued and it did no longer synchronize, but one day later it was synchronized. (But only this second file, I checked again for the first file which is still not updated.)

Best regards

Ina

Ina Brandt can you please share the Trados Studio log file from today?

Here is the location and hot so save the log file if you cannot find the location:

• C:\Users\%Username%\AppData\Local\SDL\SDL Trados Studio\xxxx (where xxxx is the version number)
• For Trados Studio 2021, you can find the log files here: C:\Users\%Username%\AppData\Roaming\SDL\SDL Trados Studio\Studio16\logs
• Alternatively, you can open the Trados Studio application and go to Tools > View log file and save the file.

Can you please share it via FTP: https://centralftp.sdl.com/?u=zJ6A&p=Cy6F

I will also need the exact time when you saved the translated local content to cloud so I can check the call made from Trados Studio to Trados Team.

Alex J.

Ok, I found the files and uploaded them. As to the exact time I saved the local content, can I find it somewhere in the program? I saved it several times to see if it works, the last time probably was some time between 9 am and 9.30.

Kind regards

INa

Maybe this helps to understand the problem: In Trados Studio, I get the message that the cloud version differs from the locally stored one. Do you want to overwrite the local file with the cloud file (which I do not want as the cloud version is the older, non-revised version). Am I missing here a step of synchronization I have to trigger manually?

There are multiple trace IDs during that time frame, if this is still reproducible, can you try to save it once again and then check the trace ID from the Studio log?

Alex J.

The reason why you are getting the error message is because the local file version one is not uploaded to the cloud. I have seen this issue before and it was related to the Windows Regional setting. If the current Windows region is set to Finnish then we found the root cause and this has been raised with the development team (CRQ-26179). As a workaround, at the moment, you have to change the regional setting from Finnish to English United States for example, and the local file version will be uploaded to the Cloud.

Here you can find the steps in order to check/adjust the regional settings: https://support.microsoft.com/en-us/account-billing/change-your-country-or-region-in-microsoft-store-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Alex J. 

I checked my region settings, they are set to Germany, so this is probably not the error here.

I wanted to upload my current log file, but the FTP does not work ?

Best

Ina

Here it is: https://centralftp.sdl.com/?u=hwb6&p=g68k

I don't remember if I asked you, what is the Trados Studio version? Help -> About Trados Studio.

Alex J.

Yes, you did.

Ina Brandt said:

Trados Studio 2021 Freelance (SR2 - 16.2.12.9338)

Hi Alex,

I have just saved the project again and uploaded the latest log file.

Ina Brandt I checked the Studio log and I retrieved this: 

ERROR [2022-10-17 07:37:20,396] Sdl.TranslationStudio.LanguageCloud.ProjectOperations.UploadBcmFileHandler - There was an error while trying to make a "PUT" REQUEST at Url: "">lc-api.sdl.com/.../xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx". Error message: Status code:ConflictError Code:BCM_UPDATE_CONCURRENCY_ERRORFull response content: {"errorCode":"BCM_UPDATE_CONCURRENCY_ERROR","message":null,"details":null} TraceId=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

According to the product development team findings, this stack trace indicates that multiple users try to update a document, I am not sure if this is the same case for you (maybe you had the same document opened in Studio and in Online Editor at the same time?!).

Can you try removing the project from the project list and then click on "Refresh" button to download the same project once again? Are you able to save the changes? 

One more thing, are you saving the files in a location which is synchronized with OneDrive, Google Drive Dropbox? If yes, then try to turn it OFF and check again.

Alex J.

Ina Brandt I checked the Studio log and I retrieved this: 

ERROR [2022-10-17 07:37:20,396] Sdl.TranslationStudio.LanguageCloud.ProjectOperations.UploadBcmFileHandler - There was an error while trying to make a "PUT" REQUEST at Url: "">lc-api.sdl.com/.../xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx". Error message: Status code:ConflictError Code:BCM_UPDATE_CONCURRENCY_ERRORFull response content: {"errorCode":"BCM_UPDATE_CONCURRENCY_ERROR","message":null,"details":null} TraceId=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

According to the product development team findings, this stack trace indicates that multiple users try to update a document, I am not sure if this is the same case for you (maybe you had the same document opened in Studio and in Online Editor at the same time?!).

Can you try removing the project from the project list and then click on "Refresh" button to download the same project once again? Are you able to save the changes? 

One more thing, are you saving the files in a location which is synchronized with OneDrive, Google Drive Dropbox? If yes, then try to turn it OFF and check again.

Alex J.

Hi Alex, thank you very much for your help. It is quite possible that I opened the document at the same time in Studio and in the Online Editor (I did not know that this is not possible). I removed now the project from the list and refreshed it. The problem is that now I have the version without the amendments I made in Studio (as I mentioned before, I was also asked, everytime I saved the file, if I want to overwrite the translation in Studio with the translation in the online editor, which I always rejected because the Studio version was the newer one).

I do not save the files in a location synchronized with OneDrive, but I save it in a network which I can also access from my laptop. Do you think I should try to save my projects rather on a PC-internal drive?

Kind regards

Ina

Hi Ina, yes, I would recommend you to save the files locally and not share it via network. Can you please test this workflow and let me know if the local version will be uploaded to the Cloud?

Alex J.

Hi Alex, unfortunately, it still does not work satisfactorily Sometimes it works, sometimes not. This morning, I had a file which I had to open and save repeatedly until it synchronized with the cloud.

Now, I created a project in Trados, stored it to the cloud, opened it there and started to work. When I opened it in Traods, the work I did online was not there. Then I did the complete translation in Trados, and when I open the file in Studio Live, it only shows the parts I translated online.

Do you have any other idea how to solve this problem?

Best

Ina

I don't know why, but today it works fine, it synchronizes without any problems. I will observe this in future. Thanks and kind regards

Ina

Hello. The time to update the online version of the translation is also very long for me, if at all.
Is there any way to improve this? The refresh button online does not seem to push the update from local studio more quickly.