TM Maintenance Editor error

Question

Hello, 
 TM Maintenance Editor seems not working. I tried with several tm's, but all return the same error message: unexpected error loading content from server / there are no segments to show. 
 
 All other functions (import, export, adding to project, ...) are working. 
 Any ideas? 
 Thanks, 
 Eli.

Radu Boloveschi · Answer

Hi Eli Levi 
 I am sorry to see that you experienced this issue. 
 Let me know if this is still happening. 
 The error could have been caused by a temporary error with the TM service. 
 All the services that function in Trados Cloud are monitored 24/7 by our teams so any issue is identified and fixed as soon as possible. 
 Regards, Radu

Radu Boloveschi · Answer

Eli Levi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00825173 .

Radu Boloveschi · Answer

The issue seems to be caused by a defect that our Development team is working to fix. 
 To avoid the error, Online Editor needs to be set to Vertical view instead of Horizontal and this solves the issue with the TM Maintenance window error.

Radu Boloveschi · Answer

Eli Levi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00833702 .

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TM Maintenance Editor error